Patient Counselor

Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

• Provide quality customer service to all telephone and walk-in patients seeking assistance/information via Vidant Health - Central Business Office. 
• Proactive pursuit of self-pay accounts. 
• Financial analysis of underinsured and uninsured patient accounts to include review for unidentified third party pay potential or financial assistance. 
• Evaluate incoming correspondence to determine appropriate response to requests, inquiries and complaints. 
• Prepare collection summary to refer accounts for after hours calls. 
• Performs other related responsibilities as required or requested. 
• Demonstrates service excellence.

Minimum Requirements

• High School plus 2 years or more of formal training education in Health Occupations, Business or related, Customer Service or collections or Associate College Degree
• More than 1 year but less than 2 years with Third party payers, Patient Accounting, Assistant Patient Counselor positions, Physician offices, Insurance companies, Financial Institutions, Imaging Specialist, Cashiers
• One year of related experience may be substituted for one year of education up to two years

Other Information

• Full-Time (40 hours a week)
• Monday - Friday
• On-Site position
• Great benefits

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]