Director, Population Health Management Operations

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Population Health Management Office (PHMO) supports the development and implementation of population health initiative across ECU Health. Additionally, the PHMO supports Coastal Plains Network, ECU Health Integrated Care and Community Health Improvement at ECU Health. The Director of Population Health Management Operations is responsible for supporting the direction and leadership of operational, financial, programmatic and personnel activities for the PHMO. This includes establishing, meeting and continuously monitoring the goals and objectives of the PHMO while maintaining alignment with the strategic goals and objectives for ECU Health. While the range of duties and responsibilities is broad and varied, the position's major responsibility is helping direct day-to-day operations that includes budgeting, financial management and human resource management. The Director of Population Health Management Operations works closely with a variety of stakeholders coordinating population health activities across the health system. The Director of Population Health Management Operations is a direct report to the President of ECU Health Integrated Care.

Minimum Requirements

8-10 years experience
Bachelors and Masters Required- or higher.
Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
Demonstrated creativity and flexibility.
Ability to operate in high-pressure situations.
Excellent organizational skills.
Demonstrated innovative approach to problem resolution.
Ability to work collaboratively across ECU Health entities and disciplines.
Demonstrated commitment to patient- and family-centered care.
Broad knowledge of modern health care administration practices and principles within a managed care environment and/or an academic medical center.
Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues.
Demonstrated effective administrative leadership
Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing.
Effective organizational, planning and project management abilities.
Experience in financial and programmatic presentations.
Ability to function independently and deal with multiple, simultaneous projects.
Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
Ability to demonstrate a commitment to quality and excellence.
Effective leadership abilities.
Ability to implement change in a positive, sensitive and forward- thinking manner.
Planning and problem solving.
Developing goals and objectives, and establishing priorities.
Inspires confidence, appropriate risk taking and achievement of high standards.
Self-starter with a willingness to try new ideas.
Positive, can-do attitude coupled with a sense of urgency.
Good judgment and ability to act decisively at the right time.
Ability to persuade others and develop consensus.
Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding.
Ability to effect collaborative and promote teamwork.
Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders.
Ability to create win/win solutions and relationships.
Must be willing to travel for meetings; if required.
2 years of population health management experience preferred.
Prior experience with payor negotiations preferred.
Prior experience with medical practice operations preferred.

Other Information

HYBRID role

• Creates business plans analyzing cost benefit of population health programs
• Supports the contract management payor process including the modeling of financial parameters of valuse based payment arrangements
• Remains current and aware of new trends/models and best pratices and incorporates into population health programs

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.