Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Must have the ability to coordinate clinic operations and assist physicians by performing vital signs, patient questionnaire intake, data entry and medical records management. Assists with appropriate services. Maintains all patient care related documentation in hard copy and/or electronic medical records. Must demonstrate skill in clinical duties such as vitals, health history and other clinical duties as directed by clinicians. Time management skills and the ability to manage and perform multiple tasks and assist patients and providers as necessary.

Perform clinical support services as needed within protocol.
A. Assist medical providers and techs with patient care services in clinic.
B. Perform health screenings such as blood pressure, weight, and vitals.
C.Collect health risk appraisals and/or patient histories.
D. Assists with preparation and dissemination of health education materials.
E. Perform other clinical functions per protocol as directed by techs and/or medical providers. CPR certification, able to provide patient emergency assistance.

Coordinate clinic operations.
A.Performs customer service duties with courtesy and tact such as inbound and outbound calls, greet and assist customers, response to customer requests, use of service recovery, efforts to achieve patient/customer satisfaction. Promotes positive image.
B.Assist with the navigation of patients to appropriate services.
C.Prepares patient charts, forms, patient notifications, calls and mailings.
D.Maintains and verifies consistency and accuracy of patient documentation in timely manner using appropriate medical records,, EMR, documentation and filing system. Demonstrate and maintain proficiency in the operation of computer software systems required to perform task responsibilities.
A.Assists with insurance verification and medication authorization and follow through.
B.Practice and support policies, procedures, protocols as well as quality and safety controls. Contributes to quality and process improvements. Models the VMC standards of performance.
C.Assist with operational issues and provides staff coverage for clinic.
D.Organize, monitor and stock supplies for clinic.
E.Compiles reports, summaries, letters as assigned.

Minimum Requirements

Basic Life Support (BLS) Certification
High School plus 1 to 2 years of formal training or education- or higher.
1 year or less experience in a clinical or medical office setting. CPR certification required. An additional year of medical office experience may substitute for the 1-year of additional education required beyond high school or equivalent.

Other Information

Full time with benefits

Day shift (8 hours)

No weekend shifts

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tina Roach, BS, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 531-3902