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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Patient Counselor

This job posting is no longer active.

Job ID: 958731
Facility: ECU Health
Dept: Business Office
Location: Greenville, NC
FT/PT: Part-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Oct 21, 2023

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Provide quality customer service to all telephone and walk-in patients seeking assistance/information via ECU Health - Central Business Office.  Proactive pursuit of self-pay accounts.  Financial analysis of underinsured and uninsured patient accounts to include review for unidentified third party pay potential or financial assistance.  Evaluate incoming correspondence to determine appropriate response to requests, inquiries and complaints.  Prepare collection summary to refer accounts for after hours calls.  Performs other related responsibilities as required or requested.  Demonstrates service excellence.

Minimum Requirements

  • High School plus 2 years or more of formal training/education in Health Occupations, Business or related, Customer Service or collections or Associate College Degree or higher
  • More than 1 year but less than 2 years with Third party payers, Patient Accounting, Assistant Patient Counselor positions, Physician offices, Insurance companies, Financial Institutions, Imaging Specialist, Cashiers
  • One year of related experience may be substituted for one year of education up to two years

Other Information

  • 9:00am-1:00pm
  • Weekdays
  • No rotation
  • Onsite
  • Business Office Department
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