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Patient Counselor

Job ID: 957924
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: May 9, 2022

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Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

Provide quality customer service to all telephone and walk-in patients seeking assistance/information via Vidant Health - Central Business Office.  Proactive pursuit of self-pay accounts.  Financial analysis of underinsured and uninsured patient accounts to include review for unidentified third party pay potential or financial assistance.  Evaluate incoming correspondence to determine appropriate response to requests, inquiries and complaints.  Prepare collection summary to refer accounts for after hours calls.  Performs other related responsibilities as required or requested.  Demonstrates service excellence.

Minimum Requirements

  • High School plus 2 years or more of formal training education in Health Occupations, Business or related, Customer Service or collections or Associate College Degree
  • More than 1 year but less than 2 years with Third party payers, Patient Accounting, Assistant Patient Counselor positions, Physician offices, Insurance companies, Financial Institutions, Imaging Specialist, Cashiers
  • One year of related experience may be substituted for one year of education up to two years

Other Information

  • Full-Time (40 hours a week)
  • Monday - Friday
  • On-Site position
  • Great benefits

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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