Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

As a Refund Analyst, you will be: 

1. Researching and resolving patient accounts with credit balances
2. Validating and processing third party payer refund requests
3. Staying current on rules and regulations affecting billing, reimbursement and submission of claims
4. Processing correspondence received from third party payers and patients
5. Performing other related responsibilities as required or requested
6. Demonstrating service excellence  

Minimum Requirements

• High School plus 2 years or more of formal training or education. Specify: Business or related
• One year of related experience may be substituted for one year of education up to two years.

3 to 4 years experience in the following:

• Reimbursement and/or billing knowledge
• Insurance follow-up
• Experience researching unpaid and denied insurance claims
• Familiarity with secondary billing, appeals, and contractual adjustments
• Patient Accounting, Insurance or Cash Applications
• Previous experience in a physician or hospital business/billing office working with insurance companies

Other Information

• Full-Time (40 hours a week)
• Days (8am - 4:30pm)
• On-Site position
• Great benefits

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]