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Manager, IS Process Imp & Change Mgmt

Job ID: 956187
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Apr 20, 2022

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Job Description

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

The Manager of IS Process Improvement and Change Management will report to the Director, IS Strategy & Business Operations and will be responsible for planning, developing, implementing and measuring communication plans for strategic initiatives throughout the Information Services department. This includes developing strategic internal communication recommendations and collaborating with the Marketing and Public Relations department as needed in support of Information Services lines, strategic objectives, and short/long term business goals. This role will also be responsible for developing and implementing change management plans and strategies to support large-scale organizational change due new software implementations, upgrades and or process improvement initiatives. This includes the design, development and maintenance of collateral to communicate IS products and services. This role will also manage a team of problem solvers, helping to solve and execute on complex operational and technical issues.

Minimum Requirements

Bachelor's Degree is required.

At least five years of experience in communications, change management, process improvement and/or project management.

Solid understanding of how people go through a change and the change process; experience with ADKAR is a plus.

Experience and knowledge of change management principles and methodologies (example: Prosci certification).

Experience with large-scale organizational change effort.

Understanding of project management approaches, tools and phases of the project lifecycle.

Graphic design and a demonstrated creative ability to translate concepts into visualizations that convey key messages and tell stories.

Meticulous grammar, editing, writing, presentation and communication skills.

Technical writing experience.

Able to work effectively at all levels in an organization.

Excellent active listening skills.

Ability to influence others and move toward a common vision or goal.

Advanced proficiency in use of Microsoft office applications including Word, Excel, and PowerPoint as well as Adobe suite of products or comparable products; ability to learn the organization's database, content management system, and other software as needed.

Content Management Systems and Intranet design experience a plus.

Creating, organizing and publishing content in SharePoint as well as serving as a site administrator managing permissions.

Demonstrated ability to maintain confidentiality and use good judgment in making independent decisions with a high degree of tact and diplomacy.

Other Information

Full time with benefits 

This position is Hybrid.  The expectation is to available and site within several hours by automobile.  

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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