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Experience Coordinator - Office of Experience

Job ID: 956235
Facility: The Outer Banks Hospital, Inc.
Location: Nags Head, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: May 9, 2022

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Job Description

Vidant Health

About the Outer Banks Hospital
 
Known for the wide expanse of open beaches and the Cape Hatteras National Seashore, the Outer Banks of North Carolina is home to The Outer Banks Hospital.
 
Situated in Nags Head, we’re driven to provide the highest-quality, compassionate care in a manner that embodies the friendly hospitality that the Outer Banks is renowned for. Our patient survey ratings and team member engagement scores rank among the best in the nation. We may appear small but we’re mighty and are one of only a handful of critical access hospitals in the U.S. to have an accredited cancer program.
 
Voted one of the top 100 community hospitals in the nation by Becker’s Hospital Review, we are a partnership between Vidant Health in Greenville, NC and Chesapeake Regional Healthcare in Chesapeake, VA. We offer a broad range of inpatient and outpatient services to meet the healthcare needs of our community, whose year-round population of 35,000 swells to over 250,000 in the summer months.
 
Our campus offers four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.
 
In addition, we are affiliated with the Outer Banks Medical Group comprised of multiple primary care, specialty care, and urgent care practices.  
 
We welcome you to make a difference with us and to become a part of our collaborative and innovative community.

Position Summary

Experience Coordinators reflect a commitment to the Vidant Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in the experience of our patients, families, and visitors while in our facilities.

The Experience Coordinator will have a unique role at Vidant Health. Vidant Healths Experience Coordinators will connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a positive, memorable experience at Vidant Health. This position will work under the direction of the Office of Experience. The job entails collaborating with clinical leaders in the organization to develop strategies around patient needs, networking with Vidant Health team members, meeting the patients where they are to provide the necessary support for a life-changing patient experience.

Experience Coordinators assist with the visitor screening process, visitor management process, and facilitate virtual connections by using technology and other resources. Other responsibilities include visiting patient rooms, explaining patient and visitor guides, and assisting patients with meal ordering as needed.

Minimum Requirements

  • Associates Degree or higher is required
  • 2 years in customer service/hospitality required
  • Bilingual preferred

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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