Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.
Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Ability to analyze and resolve simple issues
Stays informed on current market trends and emerging technology developments that impact individual work.
Recognizes sources of available information and establishes facts to recommend solutions.
adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests
Demonstrates effective verbal and written communication.
Promotes cooperation and commitment within the team by working collaboratively with others
Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Responsibilities

Work Complexity (Technical Competencies)
Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.
Updates existing or create new documentation to reflect current and future state workflows as well as timing and nature of system changes.
Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Performs testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.
Ability to analyze and resolve simple issues
Ability to learn new skills quickly
Keen attention to detail
Asks the right question to understand the scope of tasks
With guidance, able to effectively manage multiple priorities and assignments
Performs duties collaboratively.
Understands how data is captured and shared between applications
Independence and Leadership Skills
Manages individual work efforts and completes assignments under limited supervision.
Effectively participates as a member of a project team.
Understands team goals and dept. strategies.
Identifies process and performance improvement opportunities and works with team/leadership on ideas and solutions to enhance team and departmental functions.
Actively promotes collaboration and strives to achieve team and organizational goals while seeking coaching and mentoring from others.
Regularly demonstrates dependability, self-direction and motivation to learn. Embraces opportunities for change and innovation.
Organization and Industry Knowledge
Stays informed on current market trends and emerging technology developments that impact individual work.
Understands team processes and needs.
Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.
Accountability
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model.
Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes.
Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone.
Work is completed in a manner that accomplishes the desired results and exceeds standards of acceptability
High Reliability (Problem Solving Skills)
Is aware of how processes and systems affect the team, what is or isnt working as they perform work and deliver services.
Doesnt make assumptions. Asks questions about the processes even if (especially if) theyve been in place forever.
Considers multiple alternatives to resolve work problems. Recognizes sources of available information and establishes facts to recommend solutions.
Quality and Safety
Understands the importance of and complies with incident and request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.
Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.
Interpersonal/Relationship Skills
Interacts with team members and customers in a courteous, respectful and reciprocal manner.
Develops effective working relationships with others.
Practices attentive and active listening.
Expresses thoughts and feelings openly with intent of making positive contributions to help the team and customers.
Communication Skills
Demonstrates effective verbal and written communication.
Able to present ideas to the team or small groups effectively (informal discussions).

Takes initiative to communicate with team and customers. Requests assistance as needed.
Teamwork
Understands shared vision, goals, objectives and values of team.
Promotes cooperation and commitment within the team by working collaboratively with others. Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
Recognizes, values and supports other team member contributions.
Respects team processes.
Provides input to team decisions. Respects and actively supports team decisions once they are made.
Holds self personally accountable to meet or exceed team expectations.
Acknowledges and celebrates the achievements of team and teammates.

Minimum Requirements

Associate degree or equivalent work, training and experience required
Ability to provide value-added support to one or more applications
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained
Ability to demonstrate knowledge of clinical scope of practice and workflows for roles within clinical setting.
Ability to communicate clinical concepts to technical team.
Understands application and clinical workflow


Preferred Requirements
Bachelors degree in Computer Science, Information Systems or related field preferred
Training in system analysis preferred
Experience as analyst implementing and testing vendor packaged software applications preferred
Experience in health care setting preferred

Other Information

Full time with benefits.  This position is hybrid.  

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Deepika Agarwal, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 214-1875