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ServiceNow Administrator II

Job ID: 955671
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Jul 20, 2022

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Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

The ServiceNow Administrator I position is responsible for enterprise-wide administration, support, and development of the ServiceNow platform. The ServiceNow administrator will be responsible for configuring, administering, and scripting the platform, across multiple modules and applications, to support end-users across the health system. The administrator will be required to define requirements, design workflows, participate in all build/configuration, testing, and implementation activities, as well as perform analysis and troubleshooting to meet specifications of a project or service request.

Key responsibilities include, but are not limited to:

General support, administration and maintenance of ServiceNow platform.

Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.

Considers multiple alternatives to resolve work problems. Recognizes sources of available information and obtains and documents detailed facts.

Understands the importance of and complies with incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions
This position is required to rotate on-call responsibilities.

Minimum Requirements

  • Bachelor's degree in Computer Science or Information Systems or relevant work experience required
  • Experience with JavaScript, XML, HTML, CSS, APIs and Web Services
  • Works independently with quantifiable and qualitative results
  • Experience in participating in system analysis with special emphasis on system methodologies, projects management and business process reengineering related to ServiceNow required
  • Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
  • Experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules
  • Experience participating in projects, that include both IS and business partners, that follow project management methodology, within budget, and on time
  • Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position
  • Obtains and maintains current certification from the vendor and continued education/learning to understand the most current platform capabilities

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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