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Communications Associate

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Job ID: 955624
Facility: Vidant Medical Center
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Feb 16, 2022

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Job Description

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

  • Employee actions reflect a commitment to patient and family centered care through demonstrating the belief that patient and family needs and wishes must be actively solicited and engaged and that their preferences must be at the center of all services.
  • The Communications Associate Shift plays a vital role in the internal and external communications between patients, families, visitors, employees and external customers serving as an important first point of contact. They are a vital link between a caller and the person who can help. Communications Associates also handle urgent calls between members of the healthcare team in VidantHealth hospitals and the community.
  • The Communications Associate works in partnership with all hospital departments, ECU after hours and holiday call, and serves as the liaison to route and deliver routine and emergency communication, in the effort to provide the optimal experience in patient and family centered care.

Minimum Requirements

  • High School or equivalent
  • No experience is required, prior switchboard experience is a plus.

Other Information

  • Full time hours will be between 6:00 pm - 6:30 am. hours may vary

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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