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Network Engineer III

Job ID: 955253
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Sep 23, 2022

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Job Description

Vidant Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Network Engineer III installs, maintains, and evaluates network systems and communications. Troubleshoots the complex network issues involving various factors.
Conducts network architecture design, feasibility and cost studies. Must have extensive knowledge of internet, routers, switches, firewalls, etc.
Contributes to moderately complex aspects of a project.
Leads small to medium size network projects.
Lead root-cause analysis or production of After Action Review (AAR) of IS issues as needed.
Develop plans to perform maintenance activities, including IOS updates & security patching.
Analyze and recommend security measures for our network. Work with Security Operations to insure we protect our data and are compliant.
Participate in on-call support as needed by the business, to 24x7 critical infrastructure operations.

Responsibilities

Ability to learn new skills quickly; Keen attention to detail; and Adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.

Implements preventive measures for similar issues. Partners with other teams to develop complex unit and integrated test plans.

Proactively evaluates needs for required system upgrades or patches to ensure compliant with technology versioning for technology supported directly or indirectly by team.

Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Implement and provide ongoing monitoring and enhancing of testing automation tools to reduce labor effort to perform unit or integrated testing time.

Performs an extensive range and variety of complex technical, financial, quality, and/or professional work activities.

Undertakes work which requires the application of principles in a wide and often unpredictable range of contexts.

Possesses clear understanding of technology interdependency from a business or clinical operations and IT system perspective on complex or enterprise level.

Initiates and assists in coordinating the technical aspects on your team.

Analyze data and present information in a way this is understandable and supports decision making.

Proactively ensures security is appropriately addressed within their area by self and others. Engages or works with security specialists as necessary. Contributes to the security culture of the organization.

Understand how services provided by your area share data between systems, internal and external to the organization.

Develop diagrams that represent how the system communicates or interfaces with other systems. Advanced documentation may also include security entitlements, architecture, or logical environments.
Effectively guides work of other team members.

Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.

Proposes ideas, solutions and action plans.

Ability to coach and mentor to grow.

Provides subject matter expertise to help improve team performance and drive results. Leads by example and demonstrates flexibility to adapt to different situations.
Communications effectively to others strategy alignment and big picture.

Leads team members and engaging business partners in learning opportunities within department, vendor user groups, or industry forums.

Sought out by organization team members for subject matter expertise.
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model. Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.

Deep knowledge of ITIL including Service Value System and demonstrates ability to mentor others on ITIL guiding principles.

Monitors and supports team based metrics for service management and leads team in discussing real-time interventions to mitigate missing targets and make recommends on implementing plans to avoid future incidents.
Aware of how processes and systems affect the organization, what is or is not working as they perform work and deliver services.

Constantly analyzing data and metrics and associated end user interactions in problem definition, and is willing to challenge long-held beliefs. Uses subject matter expertise to propose multiple alternatives and recommend and implement optimal solution. Makes effective decisions for self and team within scope of authority. Coaches other team members on problem solving techniques.
Interacts with team members and customers in a courteous, respectful and reciprocal manner.

Fosters coaching, feedback and listening skills as strategic tools for individual and team growth and development.

Handles difficult interpersonal situations with the intent of making positive contributions that result in desired outcomes and resolve issues. Honest and caring feedback is provided, oriented toward problem solving and removing obstacles.
Presents highly complex technical information to various audiences effectively including department, cross team, or larger group settings. Strives for Win-Win solutions with every interaction. Promotes transparency and awareness through communication with appropriate detail matching audience. Understands how and when to raise awareness to team and leadership with the needed effective content.
Respects team processes and holds self personally accountable.

Leads efforts to build collaboration across multiple teams, vendors, and business partners, recognizing and valuing varying expertise and input for complex workflows and enterprise level decisions.

Encourages open dialog and different points of view to elicit sound solution.

Influences strategy formation. Initiates influential relationships with vendors, peers and business partners in senior level positions.

Acknowledges and celebrates the achievements of team and team members.

Minimum Requirements

  • Bachelor's degree of computer science, or engineering or its equivalent. Four years of experience may be substituted for education.
  • Requires 4-7 years of network experience. Healthcare industry experience preferred.
  • 3-5 Certifications in related network technologies required or higher level certifications such as CCNP. Examples are: CCNP Route/Switch or Wireless.  Or 10 + years of network experience in the Healthcare industry may be substituted to meet this requirement.

Other Information

Full-time with benefits

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Aubrey Williams, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 417-5486

   

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