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Experience Coordinator - Part Time - 2nd Shift

Job ID: 954565
Facility: Vidant Medical Center
Location: Greenville, NC
FT/PT: Part-Time
Reg/Temp: Regular
Date Posted: May 2, 2022

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Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

Experience Coordinators partner with clinical teams in delivering an exceptional patient experience to patients and family members. You will play a key role in improving the health and well-being of eastern North Carolina by building and cultivating a caring environment that helps patients and families heal. We are looking for innovative, empathetic, charismatic, thoughtful, and engaging people on our team.

 

Experience Coordinator essential duties include:

  • Delivering exceptional hospitality
  • Connecting patients, families and the care team with resources that can improve the patient experience
  • Providing concierge services
  • Ordering meals/consulting nutrition services
  • Reviewing Vidant Health’s patient visit guide
  • Creating a caring environment where patients can heal
  • Other interventions that contribute to high patient satisfaction

Minimum Requirements

  • Associates Degree or higher is required
  • 2 years in customer service/hospitality required
  • Bilingual preferred

Other Information

  • Part-Time (20 hours a week)
  • 1st Shift Hours (7am-3pm)
  • Great Benefits

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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