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Application Analyst III - Enterprise Imaging Application

Job ID: 954844
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Apr 1, 2022

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Job Description

Vidant Health

About Vidant Medical Center

Vidant Medical Center is a 900+ bed Level-1 Trauma Center, regional referral hospital and is the flagship hospital for Vidant Health. We serve as the teaching hospital for the Brody School of Medicine at East Carolina University. Vidant Medical Center provides acute, intermediate, rehabilitation and outpatient services to more than 1.4 million people in 29 counties. But it's in our work environment that you'll find our sense of family and closeness that permeates everything we do.

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

Key responsibilities include, but not limited to:
Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Ability to effectively analyze and resolve complex issues
Provides well-written and effective professional and technical documentation.
Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.
Stays informed on current market trends and emerging technology developments that impact the department.
Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.
Adherence to Service Level Agreement (SLA). Recommends and coordinates activities

with internal and external resources as needed to improve performance.
Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.
Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.
Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.

This position is required to rotate on-call responsibilities.

Responsibilities

Work Complexity (Technical Competencies)
Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Updates, creates and reviews existing and new documentation to reflect current and future state workflows as well as timing and nature of system changes.
Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Develops cross functional team test plans and strategies for all testing necessary for system upgrades and patches.
Lead and coordinates all testing activities cross teams and assists users in the testing of all new systems and modifications completely before implementation I all application environments.
Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Proactively plans for application system changes to meet regulatory requirements.
Ability to effectively analyze and resolve complex issues
Can identify the root cause of problem and provide problem resolution
Advanced knowledge of multiple methods of problem resolution
Understands the interdependency and flow within and between applications
Possesses clear understanding of application interdependency from an operation and system perspective on a complex level
Provides well-written and effective professional and technical documentation.
Ability to learn new skills quickly
Keen attention to detail
Able to independently think issues out logically and resolve completely
Understands intricacies of work and its impact on customers from a holistic perspective
Recognize gaps in data integrity issues and provides solutions
Independence and Leadership Skills
Independently manages own work efforts and effectively guides work of others
Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.
Contributes to the development of team and department goals and strategies; able to see the big picture and effectively communicate to others.
Identifies process and performance improvement opportunities; proposes ideas, solutions and action plans to enhance team and departmental functions.
Actively promotes collaboration and strives to achieve team and organizational goals while mentoring and coaching others.
Demonstrates ability and willingness to assume greater responsibilities. Provides subject matter expertise to help improve team performance and drive results. Embraces and promotes change, innovation and leads by example.
Able to provide leadership for team in managers absence.
Accountability
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model.
Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes and contributes to reinforcement across the team.

Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone.
Work is completed in a manner that accomplishes the desired results and significantly exceeds standards of acceptability
High Reliability (Problem Solving Skills)
Remains constantly aware of how processes and systems affect the organization, what is or isnt working as they perform work and deliver services.
Doesnt make assumptions. Asks questions about the processes even if (especially if) theyve been in place forever. Constantly examines data and metrics in problem definition, and is willing to challenge long-held beliefs.
Considers all possible alternatives to resolve work problems. Recognizes sources of available information and obtains and documents detailed facts.
Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.
Reviews data to understand trends and proposes proactive action to prevent issues from occurring in the future.
Quality and Safety
Understands the importance of and complies with incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks. Recommends and coordinates activities with internal and external resources as needed to improve performance.
Understands the risks and consequences that errors could have on patient care and/or organizational finances and establishes a plan with team to mitigate risk
Interpersonal/Relationship Skills
Interacts with team members and customers in a courteous, respectful and reciprocal manner.
Develops effective working relationships with others.
Practices attentive and active listening.
Handles difficult interpersonal situations with the intent of making positive contributions that result in desired outcomes and resolve issues.
Impacts positively on relationships between others. Demonstrates consensus building skills.
Understands and adapts to different personal styles to achieve results.
Communication Skills
Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.
Presents complex information effectively for different audiences and group settings.
Able to provide formal presentations such as project overviews and technical training sessions.
Communicates proactively with customers, peers and management. Knows how and when to raise awareness to team and leadership and provides effective content.
Matches communication style to the message and the audience.
Organization and Industry Knowledge
Stays informed on current market trends and emerging technology developments that impact the department.
Understands collective organizational needs.
Demonstrates commitment to learning by actively participating in department meetings and organizational forums, improvement efforts, training opportunities and career development goals.
Involved in external professional associations (user groups, etc.) and is sought out by peers for subject matter expertise
Teamwork
Assists in development of shared vision, goals, objectives and values of team.
Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.
Recognizes, values and supports other team member contributions.
Develops, respects and reinforces team processes across department.
Contributes and helps facilitate team decisions. Respects and actively supports team decisions once they are made.
Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.
Acknowledges and celebrates the achievements of team and teammates.

Minimum Requirements

Bachelors degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required
5 + years of experience as analyst implementing vendor packaged software applications required
Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required
Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.
Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results
Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules
Effectively leading projects including both IS and Vidant business partners according to Information Services project methodology, within budget, and on time
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position
Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner
Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others
Obtains and maintains current primary and secondary system certifications from the vendor and continued education/learning to understand the functionality of application(s) supported as applicable to the job role.

For individual clinically trained
Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
Applies clinical knowledge and workflow design techniques to develop solutions that positively impact patient care.
Ability to communicate clinical concepts to technical team and complex system design concepts to end users.
Understands application and clinical workflow
Responsible for analyzing user needs and developing solutions while adhering to best practice, organizational and regulatory standards.

Preferred Requirements
Experience in health care setting preferred

Other Information

Full time with benefits 

 

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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