Patient Access Rep I

Job Description

Vidant Health

About Vidant Beaufort Campus of Vidant Medical Center

Vidant Beaufort Campus, located in Washington, North Carolina, is a 142-bed not-for-profit hospital offering acute care services and a broad range of inpatient and outpatient services in the region. Progressive healthcare facilities combined with personal, hometown compassionate care ensure that patients in Beaufort and surrounding counties have access to an exceptional level of care. The hospital provides access to advanced treatments and technology in the areas of general surgery, orthopedics, gastroenterology, and rheumatology. Vidant Beaufort offers a full array of state-of-the-art diagnostic testing.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at Vidant Health.

Minimum Requirements

Patient Access Rep I

• High School or Equivalent (GED) 
• 2 years Customer Service
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills
• Basic computer skills
• Associate Degree: preferred
• Bachelors Degree: preferred

Patient Access Rep II

• High School or Equivalent (GED) 
• 2 years Customer Service
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills
• 3 to 5 years - customer service experience
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Insurance Verification experience
• Experience with EPIC and medical office workflows : preferred
• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel) : preferred

Patient Access Rep III

• High School or Equivalent (GED) is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting
• 5 years of customer service experience
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills 
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)
• Experience with EPIC and medical office workflows : preferred
• Insurance Verification Experience : preferred