Microsoft 365 Administrator II

Job Description

Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

• Deploy and maintain Office 365 solutions

• Mentor Administrator I team members and serve as point of escalation for more complex issues

• Lead administration of assigned areas within the 365 tenant

• Lead administrative and maintenance related activities to ensure a healthy, secure and stable infrastructure

• Assist in the development of baseline KPI's and perform capacity and performance reporting to ensure compliance

• Monitor assigned areas and proactively implement changes to reduce risk and minimize unplanned outage or performance issues

• Follow established processes to ensure that issues are resolved, and work is completed according to operational standards

• Provides well-written and effective professional and technical documentation

• Collaborate with team members, colleagues, consultants, and vendors to effectively analyze and resolve moderate to complex issues

• Provide on-call support as needed by the business, to 24x7 critical infrastructure operations

• Participates in the planning and design of 365 architecture roadmaps

• Participates in the development of operations policies, procedures, and best practices

Minimum Requirements

• Bachelor's degree in a related Information Technology course of study or equivalent work training and experience required

• Microsoft 365 fundamentals is required or must be completed within 2 months of hire

• Microsoft Security Administrator Associate must be completed within 4 months of hire

• Must complete one additional Role-based certification within one year of hire

Experience:

• Minimum 3+ Years of experience as Microsoft 365 Administrator I or equivalent role

• Associate level understanding of Office 365 technologies and solutions

• Successful track record of meeting SLAs for assigned incidents with a high degree of quality

• Successful Track record of completing assigned project work on time with high degree of quality

• Successful track record of working collaboratively with others

• Proven ability to take on more complex issues and work

• 3-5 years of experience creating automation scripts via PowerShell, VB, or other scripting languages

• 2+ years of group policy management

• 2+ years of experience with Active directory

• Working knowledge of a range of diagnostic utilities including Fiddler, Wireshark, or other relevant tools

• Proven advanced analytical and problem-solving abilities such as packet capture or log file analysis

• Experience working in a team-oriented, collaborative environment

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Experience in maintaining task schedules, and meeting project deadlines required

• Experience conducting research into a wide range of hardware and software issues as required

• Experience supporting customers with technology issues

• Ability to absorb and retain information quickly

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.