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Manager, Client Platform Engineering

Job ID: 951064
Facility: Vidant Health
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: May 9, 2022

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Job Description

Vidant Health

About Vidant Health

Vidant Health, located in eastern North Carolina, is a comprehensive health system that is made up of 9 hospitals that serve 1.4 million people in 29 counties. Vidant Health includes Vidant Medical Center, community hospitals, physician practices and partners that collaborate with Vidant Health to enhance the quality of life of our patients.

Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

As part of the Information Services Leadership Team, the Manager of Platform Engineering will be responsible for establishing and maintaining the delivery of end user solutions. Reporting to the Director of End User Services and managing a team of nine engineers, the manager will oversee the lifecycle of the solutions used to deliver end user computing and be responsible for the messaging and collaboration platforms. These solutions include cloud services such as the M365 suite, workstation imaging, print management, application packaging and deployment, the virtual desktop platform, and many other core technologies vital to Vidant Health's success.

The Manager of Platform Engineering will contribute to the planning, budgeting, design, implementation, operation, and performance of end user technology. This includes managing day-to-day operations, improving infrastructure costs, and maintaining/improving system performance and end-user satisfaction. This employee works as a key member of the leadership team to ensure that the overall End User Support department is meeting its strategic and operational goals and acts as a trusted advisor. This position builds and maintains relationships with other Information Systems and business leaders to develop a clear understanding of business needs; ensures cost-effective delivery of end user services to meet those needs, and is able to respond with agility to changing business priorities.

The Platform Engineering Manager must have extensive experience with solutions such as cloud migrations, SharePoint, messaging and collaboration, desktop operating systems deployment, virtual desktop, and virtual application delivery experience. The Manager will develop best practices for others to follow, provide input to the IS Knowledge Base, and create and distribute customer facing documentation. The Manager is responsible for the development and on-going coordination of Continuous Improvement projects. The Manager sets objectives, organizes, and directs the staff to ensure that services are performed that meet client business needs and expectations. This individual ensures that all staff demonstrates the required competence, customer service skills and business process knowledge to resolve issues. This role has responsibility for staffing, strategy, development, and management of the Client Technology team.

The Platform Engineering Manager works proactively with leaders of all levels across Information Technology and Vidant in managing end user issues while maintaining exceptional end user services. The candidate will leverage their years of hands-on technical and managerial experience with various technologies, applications, workstations and mobile platforms to ensure quick resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements. Additionally, the candidate will draw on IT service management and project management skills to maximize collaboration and productivity of their staff, along with providing effective end user support.

The ideal candidate will be familiar with developing and delivering designs and capabilities around end user services. Overall experience with workplace and end user computing services design, measurement and digital transformation will be critical functions associated with this role. Focus will be on automation, standardization and end user experience.

This position will operate as a key technical SME within the IS organization and to other teams.

Minimum Requirements

  • Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or other related discipline
  • Microsoft Certifications: (Minimum of 1 or more preferred)
  • Microsoft Certified System Engineer (MCSE)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Microsoft Certified: Azure Solutions Architect Expert
  • 5 to 10 years of various experience in Information Technology
  • 3+ years of experience in an IS management role with a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization
  • 3+ years of experience managing partner relationships
  • Demonstrated track record implementing and successfully managing a mission critical IS production environment with multiple stakeholders in a multi-entity, geographically diverse organization
  • Healthcare experience preferred but not required

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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