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As we transition to ECU Health in the coming weeks and months, you will notice changes to our digital landscape, including ongoing updates to this site. Throughout this rebranding and into the future we remain committed to the communities we proudly serve. We’re excited for this evolution, and what it means for the future of health care in eastern North Carolina.

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Population Health Application Manager - Information Systems

Job ID: 948501
Facility: ECU Health
Dept: IS Population Health
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Jan 17, 2023

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Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Manager of Population Health Applications oversees the implementation and enhancement of Epic Healthy Planet applications inclusive of but not limited to Coordinated Care Management, Population health registries, roster management, radar dashboards and associated reporting, MyChart and other patient engagement tools, affiliate portals and projects supporting population health management and value based care strategies . In collaboration with team and Vidant IS management, this position possess and maintains specialized experience of managing projects and understanding of Epic functionalities. This position requires the ability to oversee the controls and processes in place to provide a highly available and reliable system, as well as constantly improving operational capabilities.

The Manager of Population Health Applications provides solutions incorporating an exceptional level of communication and organizational skills among IS technical and application staff. This position requires the ability to understand the needs and expectations of the application user community. This position requires an understanding of Vidant Health and Vidant operating unit strategic goals, as well as the ability to work with subject matter experts to plan and execute business initiatives in alignment with those goals. This position requires a person who can work within an integrated group, and can manage and mentor personnel with diverse backgrounds and knowledge. The manager must be detail, action, solution and results oriented and must demonstrate creativity, foresight and mature judgment in managing the production environment.


Demonstrates a commitment to supporting the business needs of Vidant Health by collaborating with business stakeholders in the selection and implementation of new technologies and adaptation of existing systems.

Participates and consults with business operating units to identify the IS implications of their strategic and operating plans. Identify and recommend opportunities to leverage existing systems and/or new and emerging technologies where appropriate.

Contributes to the development of a multi-year roadmap for responsible areas that is inclusive of system upgrades, enhancements, and implementation activities that address Vidant business plans, vendor product developments and support requirements.

Ensures utilization of Vidant's IS project management methodology to improve processes to select, prioritize and implement IS enabled business initiatives so they are delivered on-time, within budget and meet the stated business objectives. Contributes to the on-going development of Vidant's IS project management methodology.

Manages IS resource requirements to ensure appropriate balance between operational and project demands. Resolves resource conflicts to satisfy organizational priorities by reallocating and/or supplementing IS resources.
Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services that exceed customer expectations.

Promotes the philosophical direction of Vidant IS in the adoption of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team.

Manages day-to-day support of the responsible areas with other IS Directors/Managers to consistently perform at or better than defined service level commitments. Performs root cause analysis (RCA/SBAR) on incidents to identify opportunities to prevent future occurrences.

Maintains systems to industry standards and vendor contractual requirements to minimize business disruptions associated with incidents and/or unscheduled downtime. Manage all stages of system upgrade processes including design, testing, training requirements, procedures, new support requirements, documentation, and production turnover.

Applies rigorous testing and quality assurance techniques to all system changes and strictly adhere to Change Control processes.

Ensures a smooth transition of applications from implementation to production and on-going operational support.

Conducts and/or coordinates post-implementation audits to ensure that application systems and technologies are fully and appropriately utilized. In collaboration with business partners, design and implement system enhancements to meet dynamically changing business requirements and take advantage of on-going vendor supplied system enhancements.

Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of IS customers who are directly caring for our patients.

Participates in the annual external financial audit of security and controls and annual IS risk assessment across the health system. Participates in internal audits, as appropriate, as identified in the annual audit plan. Develops and implements action plans to address any gaps identified during the audit process.

Participates in the development and annual testing of Vidant Health's disaster recovery plan to ensure the plans are current and effective.
Demonstrates a commitment to employee professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff.

Recruits and develops IS staff to create a high-performing organization capable of supporting current systems while developing new skills needed to transform the IS organization and leverage next generation technologies.

Provides promotional and career development opportunities for IS employees within a system that includes career paths, succession planning, and on-the-job training opportunities.

Conducts performance appraisals and recommends appropriate personnel actions.

Provides effective on-boarding and on-going coaching, mentoring, and feedback to improve performance, foster personal growth, and let employees know they are valued.

Creates a team oriented, professional work environment providing the requisite challenges to retain talented IS professionals.

Contributes to the design of recognition systems that reward employees for their contributions.

Demonstrates a commitment to personal development by maintaining professional knowledge of current trends and developments in the information technology and health care industries through related seminars, independent study, professional associations, and conferences.
Demonstrates a commitment to the effective utilization of IS human and financial resources by developing and monitoring capital and operating budgets and a multi-year financial plan to support the IS Strategic Plan.

Identifies opportunities to leverage economies of scale and drive efficiencies to manage overall operating costs balancing business requirements with Vidant Health financial targets.

Develops a total cost of ownership (TCO) for all new and replacement systems securing business commitment to the one-time and on-going costs and identifying budgetary implications in the current and future fiscal years.
Demonstrates commitment by promoting and adhering to the Vidant Health Code of Conduct, which includes the objectives of Vidant Health's compliance program, policies and procedures and ethical business practices. Promotes open, effective, and ongoing communication and the sharing of information among employees, and sets the expectation that matters of concern get reported immediately.

Performs other duties as assigned by appropriate personnel.
Innovation: The ability to identify and implement new and creative solutions to address complex issues and challenges, and to encourage others to do the same.

Strategic Agility: The ability to apply flexible, practical and long-range perspectives in formulating effective organizational strategy.

Systems Thinking: The ability to understand and apply knowledge of the interrelationships of various components of the organization; ability to anticipate both direct and indirect consequences of actions; capacity to understand how these components function as a "whole;" and the ability to assess the impact of decisions.

Quality Leadership: The ability to design and assess the quality of a product or service, to develop and test improvements of that product or service, and to spread and sustain positive change. Is dedicated to providing quality products and services which meet the needs and requirements of internal and external customers; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes; exhibits good judgment about which creative ideas and suggestions will work.

Leveraging Diversity: Values and is a champion for differences of perspective, life experience, and cultural backgrounds to enrich the organization; applies these benefits in attaining department and organizational goals.

Inspirational/Visionary Leadership: The ability to create a sense of shared commitment to the future and support for Vidant Health's mission and strategies to fulfill our mission. Helps individuals realize the importance of their work in contributing to the mission and executing strategic imperatives.

Developing People: Commitment to ensuring that others reach their full potential, including design and implementation of effective development strategies.

Demonstrating Integrity: Having the courage to do the right thing for the organization at all times and in all circumstances regardless of what the consequences might be.

Leading Change: The ability to introduce and sustain significant organizational change. Commitment to an organizational environment that supports individuals to do their very best work by making it safe to take risks and speak out on unpopular issues. The ability to successfully execute ideas.

Organizational Savvy: The ability to understand the influence of networks and culture, both internal and external to Vidant Health.

Minimum Requirements

  • Master's/Bachelor's degree in public health, healthcare administration, behavioral/ social science,  business, information management or related field strongly desired
  • Minimum five (5) years in healthcare environment with demonstrative progression in leadership roles. Must have a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization
  • Demonstrated track record implementing and successfully managing a mission critical IS production environment with multiple stakeholders in a multi-entity, geographically diverse organization
  • Seasoned professional with at least three (3) years subject matter experience in ambulatory clinic operations as well as a deep understanding of current business issues and trends influencing health care providers
  • Epic vendor experience strongly preferred


  • Polished interpersonal skills to communicate tactfully, effectively and with discretion within all levels of management
  • Demonstrated ability to manage the implementation of long-range IT plans and strategies across a multi-stakeholder, multi-entity environment maintaining schedules, documentation, communications and meeting deadlines
  • Proven experience with systems implementation, workflow processes and support of applications required
  • Ability to influence, work with, and coordinate cross-functional teams of technical and non-technical staff to successfully achieve organizational goals and objectives
  • Strong analytical and problem solving skills.  A critical thinker who uses their expertise to mke sound decisions
  • Innovative thinker who is able to able to rapidly absorb complex technical and operational information and present understandable alternatives to both users and technical individuals at all levels of the organization
  • Ability to remain calm, helpful, and productive in all situations.  Is able to maintain composure under pressure.  Is seen as the voice of reason during difficult situations
  • Functional accounting, budgeting and variance accounting
  • Acute attention to detail and accuracy
  • Ability to work independently and multi-task
  • Demonstrate desire for continuous, life-long learning

Other Information

The Manager of IS Population Health will provide managerial oversight of the application analyst team, oversee the implementation and enhancement of Epic Healthy Planet applications inclusive of but not limited to Healthy Planet, Compass Rose, Population health registries, roster management, radar dashboards and associated reporting, MyChart and other patient engagement tools, affiliate portals and projects supporting population health management and value based care strategies.

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Deepika Agarwal, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 214-1875


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