Application Analyst II -Epic ASAP

Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

• Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.
• Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
• Ability to analyze and resolve simple issues
• Stays informed on current market trends and emerging technology developments that impact individual work.
• Recognizes sources of available information and establishes facts to recommend solutions.
• Adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests
• Demonstrates effective verbal and written communication.
• Promotes cooperation and commitment within the team by working collaboratively with others
• Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
• Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Application Analyst Team Overviews:

All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.

ED - ASAP Team

• Epic Electronic Medical Record, specifically Epic ASAP, and associated Epic tools such as Reporting Workbench.
• Integrated content from IMO, Elsevier CPM, and Lynx
  
   

Minimum Requirements

• Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience require
• 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience
• Experience in testing software application
• Ability to effectively support applications
• Works independently with quantifiable and qualitative results
• Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
• Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position
• Recognized as a source of knowledge on primary applications both functional and technical operations
• Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained

• Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
• Applies clinical knowledge to develop solutions
• Ability to communicate clinical concepts to technical team and system design concepts to end users.
• Understands application and clinical workflow

Application Analyst I & II are required to complete and maintain one primary Epic Certification as determined by manager. See alternative requirements for Enterprise Imaging Analysts supporting non-Epic tools.

Preferred Requirements

• Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.
• Experience in health care setting preferred

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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