Support Technician II - Physical Security

Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

This position is a critical role within our organization, responsible for maintaining and enhancing the security of our physical security infrastructure. Examples of these systems include badge access systems, surveillance cameras, police arrest records systems, and infant security systems within the hospitals. This role requires an understanding of security systems, technical skills, and experience in a healthcare environment.

Responsibilities include:

• Perform regular software updates and patch management for physical security application servers, ensuring that all systems are up-to-date and protected against known vulnerabilities.
• Work closely with IT and police teams to ensure the integration and alignment of physical and cybersecurity measures, contributing to the overall security posture of the organization.
• Respond promptly to service requests and incidents related to physical security systems, providing efficient and effective solutions to minimize downtime and disruption.
• Conduct regular system checks and preventative maintenance to identify potential issues before they arise and ensure the optimal performance of all security systems.
• Document all activities, including system updates, incidents, and preventative measures, to support compliance, auditing, and continuous improvement efforts.

Minimum Requirements

• High School Diploma (or equivalent) or higher
• Vendor certifications for relevant systems should be obtained within 6 months of hire.
• 3 - 5 years required in physical security system management or implementation.
• Experience working with project teams to design and implement new solutions.
• Experience working in team-oriented, collaborative environment.
• Independently motivated to seek knowledge in areas pertaining to their current position.
• Self-educates and seeks knowledge from management of ECU Health, Information Services environment and ECU Health operations relevant to their position.
• Must be able to read a packet capture.
• Must maintain current knowledge, skill set, and certification (where applicable) for supported applications.

Other Information

Location - Onsite - Greenville, NC 

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.