Manager, Information Services

Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Manager provides day-to-day management of application support for ECU Health's System, as well as other ancillary systems as defined. In collaboration with IT and ECU Health IS management, provides direction for supporting and constantly improving the production application. This position requires the ability to oversee the controls and processes in place to provide a highly available and reliable system, as well as constantly improving operational capabilities.

The Manager implements solutions incorporating an exceptional level of communication and organizational skills among IS technical and application staff. This position requires the ability to understand the needs and expectations of the application user community. This position requires an understanding of ECU Health and ECU operating unit strategic goals, as well as the ability to work with subject matter experts to plan and execute business initiatives in alignment with those goals. This position requires a person who can work within an integrated group, and can manage and mentor personnel with diverse backgrounds and knowledge. The manager must be detail, action, solution and results oriented and must demonstrate creativity, foresight and mature judgment in managing the production environment.

Minimum Requirements

Education, Certifications or Licenses:

• Master's/Bachelor's degree- or higher- in business, healthcare administration, computer technology, information management or related field strongly desired.

Experience:

• Three to five  years of experience in an IS leadership/management role with a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization.
• Demonstrated track record implementing and successfully managing a mission critical IS production environment with multiple stakeholders in a multi-entity, geographically diverse organization.  
• Seasoned professional with health care provider experience that has a deep understanding of health care operations as well as the current business issues and trends influencing health care providers.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.