Patient Access Rep

Job Description

ECU Health

About ECU Health Physicians

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

High School or equivalent (GED) or higher is required.

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.

Basic computer skills

Other Information

This position works as a Call Center Agent in the Contact Center of ECU Health Physicians - Academic Practice.  The Contact Center is an all-source, multipurpose medical and academic call center that supports the East Carolina University Health Science Division, Brody School of Medicine, and ECU Health Physicians - Academic. 

Contact Center Representatives are responsible for providing centralized clinical support - handling prescription refill requests, requests for medical test results, and requests to leave a message for the nurse.  Positions require the use of a computer telephony system and the electronic health record system. Employees support approximately 21 clinics using their protocols and guidelines.

20 hours in a  week

M-F, 8-5

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General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.