Supv, Patient Access Services

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Minimum Requirements

Required Qualifications

Associate degree Healthcare, Business or related field- or higher.

4 to 5 years registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment

5 years Customer Service Experience

Combination of experience and education will be considered

Excellent verbal and written communication skills

Solid problem solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends

Proven ability to effectively lead a group and support fellow leadership members

Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred Requirements

4 year college degree in Healthcare Administration, Business or related preferred

Working knowledge of EPIC Cadence/Prelude

Experience with Microsoft Office applications (Outlook, Word and Excel)

Insurance Verification Experience

Other Information

Standardized template maintenance is business critical for a multi-disciplinary provider practice to support call centers, decentralized departments, and ECU Health Physicians template utilization initiatives.  The Central Template Office (CTO) Supervisor serves as the primary liaison for all Medical Group department administrators in relation to services provided by the Central Template Office, coordinating reviews of scheduling template needs, providing guidance and Epic best-practice feedback in conjunction with maintaining knowledge of Medical Group policies and procedures, and troubleshooting concerns, as necessary.  The CTO Supervisor functions as the daily operations subject matter expert in the Epic Cadence module as it relates to template design and is responsible for the oversight of all CTO functions and personnel, as well as communicating reporting and compliance components with key stakeholders.  

Shift Information: - M-F, 8-5

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General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.