Cardio Referral Specialist

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

This position is responsible for coordinating referral requests for specialty and primary care services received from physicians throughout eastern North Carolina. This position provides assistance and support to Physician Outreach and Market Development team members. This person will act as a liaison between patients, providers and team members for patient referrals and follow up needs.

Manage incoming referrals received via secure fax, direct message, P2P/EClinical Works, ECU Health Connect.

Schedule appointment for specialty physicians' serves and diagnostic testing at the request of regional physicians.

Provide clear communication with clinics and patients regarding status of referrals, including but not limited to pending status, additional requested information, and scheduled appointment information.

Communicate to clinic staff any needed information to schedule appointments.

Minimum Requirements

Associate Degree required.

1 to 3 years of related work experience.

Must possess computer skills, with Microsoft Excel and Word knowledge/experience.

Must possess CPT and ICD-9/10 coding knowledge.

Must know medical terminology, anatomy and physiology.


Preferred Requirements

Medical Office experience is preferred.

Ability to assimilate information from a variety of sources, analyze information, and determines a course of action.

Ability to consider diverse opinions and incorporate them into the decision-making process.

Commitment to a high standard of customer service.

Patient Access Services(PAS), Guarantor, and Insurance knowledge is a plus.

Experience in health care or related field.

Knowledge of HIPAA regulations.

Strong customer service focus and willingness to problem solve.

Ability to multitask and stay organized in a busy environment.

Ability to demonstrate independently judgment.

Effective verbal and written communication skills and the ability to manage competing priorities.

Excellent computer skills (Word, Excel, PowerPoint, etc).

Working knowledge of medical terminology.

EPIC knowledge.

Bachelor's Degree or higher

Other Information

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General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.