Patient Access Team Lead

Job Description

ECU Health

About ECU Health Beaufort Hospital, a campus of ECU Health Medical Center

ECU Health Beaufort Hospital serves as a campus of ECU Health Medical Center. The 142-bed full-service hospital is located in Washington and has earned national designation as a Primary Stroke Center. It is home to a 16-bed emergency department that serves approximately 25,000 patients per year, as well as the Marion L. Shepard Cancer Center – a provider of leading-edge chemotherapy and radiation therapy, among other cancer services. ECU Health Beaufort also offers general medical and surgical services, operative services, a women’s birthing center, rehabilitation services and outpatient clinics.

Position Summary

Serves as a knowledge and resource expert for Patient Access Representatives. Responsible for assisting with the supervision of staff and supporting management with various functions related to all patient registration activities including patient reception, face-to-face registration, insurance verification, financial counseling, cash collections, chart reconciliation and patient discharge. Individual must demonstrate proficiency in all aspects of the registration process and ensures that the team completes the work in a timely fashion. Provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups. Acts as primary liaison for patients receiving professional and hospital services.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

4 - 5 years - registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment; customer service experience is required.

Associates Degree can substitute for 2 years of registration/insurance verification and scheduling experience in EPIC or other EHR system within a hospital or medical office environment, customer service experience is required



Required

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred

Experience with EPIC and medical office workflows

Insurance Verification Experience

Other Information

This is a team lead position that will work primarily from 11a-7p M-F. There could be times where this position will have to work other shifts, nights, weekends and holidays.

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General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.