End User Support Analyst I

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

• Installs, maintains and upgrades end user hardware, software and peripheral equipment. 
• Monitors Ticket queue and maintains SLA compliance with assigned tickets.
• Troubleshoots issues from simple to moderate complexity.
• Provides support by utilizing remote tools or at the device if needed. 
• Leverages internal or external knowledge base articles to resolve issues. 
• Enforces Security principles.
• Follows Asset Management Policies and procedures to ensure accuracy of information at all times. 
• Participates in projects as required.
• Collaborates with other IS team members and teams as needed.

Minimum Requirements

• High School Diploma (or higher)
• At least one beginner level certification is required, or must be obtained within 6 months of hire: A+, Network+, Windows OS Fundamentals or other agreed upon exam
• 1-3 years of general experience working in a customer service oriented role or helpdesk type role
• Knowledge of basic technology hardware, including desktops, laptops, printers, scanners and tablets
• Analytical and problem-solving abilities
• Ability to work in a team-oriented, collaborative environment
• Ability to conduct research into a wide range of computing issues as required

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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