Manager, Language Access Services - Language Access Services

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Multi-site operational responsibility. Management accountability and decision-making authority for determining the strategies, interventions and activities that will be effective and appropriate to further enable the Office of Experience (OX) and Language Access Services to refine and improve patient and family experiences. Accountable for ensuring performance of the department in accordance with OX strategic plan, goals and stewardship responsibilities. Communicates key management decisions and informs department leadership of issues affecting department performance. Facilitates development of and adjustments to work plans, work processes, budgets, staffing levels, and other resources needed to deliver services that meet expectations of the department. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a culture of excellent experience and safety, evidence based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence team member behaviors and engagement. Key liaison between the leadership teams and team members of the health care facility and programs.

Minimum Requirements

Bachelor's degree required in Business, Health care, Human Services or other related field preferred.

Master's degree is preferred.

3 years leadership or supervision required.

3 years medical interpreter required.

5 years healthcare experience preferred.

National Certification as a Certified Medical Interpreter or Certified Healthcare Interpreter is required within 1 year of hire.

Valid driver's license required. Travel across service area is required to meet needs.

Other Information

Full time position

Primarily day shift. Must be available to respond to capacity/staffing shortages.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.