Discharge Navigator- Case Management

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Department of Care Management (CM) utilizes the Discharge Navigator role to enhance the operational and clinical effectiveness of the organization and department and to ensure seamless management of the day to day activities of staff engaged in discharge planning, care coordination activities, social work and capacity management.

Responsibilities

• Serves as clinical expert for staff within a designated area and acts as first level consultant for staff to address patient care placement issues, discharge barriers, etc.  Advises staff appropriately and includes departmental leadership as necessary.
• Serves as point of contact and expert resource for members of the team for processes related to coordination and authorization of post-acute services; SNFs, ALFs, post-discharge medication, discharge ambulance transfers, hospital to hospital transfers, LTACHs, etc. 
• Monitors census daily to ensure appropriate, timely coordination of post-acute services and aligns interventions based on expected disharge dates and capacity needs. 
• Improves and sustains patient flow, length of stay and capacity maangement through facilitation and coordination of post-acute services and placements. 
• Communicates and reports activities of designated team members to departmental leadership as well as barriers and trends associated with our post-acute providers. 
• Submits requests for authorization to payers for post-acute services and performs timely follow-up.

Minimum Requirements

• Bachelor of Social Work degree from an accredited school of social work OR an Associate Degree in nursing from an accredited college is required.

Other Information

Shift: Full time/ 40 hours per week

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.