Modern Workplace Engineer III

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

• Lead deployment, and maintenance of enterprise computing solutions such as physical desktops, virtual desktops, app virtualization.

• Leads and mentors levels I and II in related upgrades to ensure a healthy, secure, and stable infrastructure.

• Leads and mentors level I and II engineers in complex troubleshooting to ensure root causes are identified and resolved. 

• Lead patch and vulnerability activities to ensure a healthy, secure, and stable infrastructure.

• Develops and reports against Client Technologies KPI's to ensure critical business objectives are being met.

• Monitor assigned systems and proactively implement changes to reduce risk and minimize unplanned outage or performance issues.

• Evaluate, recommend, implement, and maintain security hardening standards across end user computing platforms

• Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.

• Evaluates, selects, integrates, and implements new system architectures, systems, tools, and processes

• Provides well-written technical documentation and demonstrate strong oral communication skills.

• Collaborate other team members, colleagues, consultants, and vendors to effectively analyze and resolve complex issues

• Provide on-call support as needed by the business for 24x7 critical infrastructure operations.

• Provides leadership in the planning and design of technology architecture roadmaps.

• Leads in the development of ITIL based operational policies, procedures, and best practices.

Minimum Requirements

• Bachelor's degree in a related Information Technology course of study or equivalent work training and experience required.
• At least two Associate level certifications are required, must be obtained within one year of hire: Modern Desktop Administrator Associate and or other agreed upon exams.

Experience:

• 5+ Years of combined experience as an Modern Workplace Solutions Engineer I & II or equivalent roles
• 3+ years of ITIL experience
• 3+ years of experience with project management
• Successful Track record of completing assigned project work on time with high degree of quality
• Successful track record of meeting SLAs for assigned incidents with a higher degree of quality
• Successful track record of working collaboratively with others
• Proven ability to take on complex issues and work
• Knowledge of advanced technology hardware and applications used in a healthcare environment
• Experience with supporting desktop and laptops running on a windows platform
• 3+ years of experience installing and supporting enterprise applications via SCCM or other automation tools
• 3+ years of experience creating automation scripts via PowerShell, VB or other scripting languages
• 3+ years of group policy management
• 3+ years of experience with Active directory
• 3+ years Azure Active Directory experience
• 3+ years of experience with enterprise applications, asset management tools, diagnostic utilities, remote support tools and enterprise anti-virus tools
• Proven advanced analytical and problem-solving abilities including packet capture analysis, log file analysis and other diagnostic tools.
• Extensive experience working in a team-oriented, collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in maintaining task schedules, and meeting project deadlines required
• Experience supporting customers with complex technology issues
• Experience with Desktop and server operating systems, including administration/management experience
• Ability to absorb and retain information quickly
• Experience conducting research into a wide range of computing issues as required
• Has a diverse understanding of foundation architecture, hardware, and software.
• Understands networking concepts
• Ability to support advanced network functions
• Ability to support advanced server administration functions

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.