Patient Access Team Lead: Admissions Department

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Serves as a knowledge and resource expert for Patient Access Representatives. Responsible for assisting with the supervision of staff and supporting management with various functions related to all patient registration activities including patient reception, face-to-face registration, insurance verification, financial counseling, cash collections, chart reconciliation and patient discharge. Individual must demonstrate proficiency in all aspects of the registration process and ensures that the team completes the work in a timely fashion. Provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups. Acts as primary liaison for patients receiving professional and hospital services.

Responsibilities

• Assists Supervisor with the monitoring of the day to day activities of the Registration area
• Support staff with registrations to include interviewing patients and collecting complete and accurate demographic, financial, and clinical information to properly enter into the electronic health record to complete a hospital registration
• Periodically audits of patient registrations including review of consents, advance directives and MSP questionaires; responsible for visiting units and auditing patient records
• Assists with the development and implementation of departmental policies, procedures, and training documents
• Effectively maintains leadership in a group environment and promotes teamwork
• Assists management  for the training, mentoring, and development of staff to include new hire training and implementation of new registration job requirements
• Assists supervisor with updating staff with relevant information/changes for EPIC and other computer programs in the hospital as they affect the department via written communication or staff meetings
• Responsible for daily monitoring of productivity and quality assurance standards and the collection and evaluation of registration account for accuracy to ensure the hospital is properly reimbursed
• Acts as a role model and resource person to staff by exemplifying team work, positive customer relations and effective written and verbal communication skills
• Compiles statistical information regarding compliance for performance indicators that are monitored by the Quality Department monthly via Microsoft (Excel, Word)
• Maintains patient wait time statistics for area
• Cross trained to perform other functions within the division as assigned
• Ability to troubleshoot system issues with minimal management assistance

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 4 - 5 years - registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment; customer service experience is required.
• Associates Degree can substitute for 2 years of registration/insurance verification and scheduling experience in  EPIC or other EHR system within a hospital or medical office environment, customer service experience is required
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred Requirements

• Experience with EPIC and medical office workflows
• Insurance Verification Experience

Other Information

Schedule

Day 8:00am to 4:30p and Weekend 8am- 8pm

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.