ServiceNow Developer II

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The ServiceNow Administrator II position is responsible for enterprise-wide administration, support, and development of the ServiceNow platform.  The ServiceNow administrator will be responsible for configuring, administering, and scripting the platform, across multiple modules and applications, to support end-users across the health system.  The administrator will be required to lead requirement gathering efforts, design workflows, lead all build/configuration, testing, and implementation activities, as well as perform analysis and troubleshooting to meet specifications of a project or service request.

Key responsibilities include, but are not limited to:

• General support, administration and maintenance of ServiceNow platform.

• Leads the design, develop and implement additions, enhancements, changes, upgrades and fixes to the ServiceNow application.

• Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

• Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.

• Actively promotes collaboration and strives to achieve team and organizational goals while mentoring and coaching others .

• Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.

• Understands the importance of and complies with incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions.

Minimum Requirements

• Bachelor's degree- or higher- in Computer Science or Information Systems or relevant work experience required

• 5+ years of progressive experience in IT dealing with ServiceNow administration, implementation and support or equivalent combination of education, training and experience

• ServiceNow Certified Administrator

• Experience with ITSM and ITBM suites

• Experience with JavaScript, XML, HTML, CSS, APIs and Web Services

• Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to ServiceNow required

• Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results

• Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up

• Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules

• Effectively leads projects including both IS and ECU Health business partners according to Information Services project methodology, within budget, and on time

• Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position

• Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner

• Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.