Supv, Patient Access Services

Job Description

ECU Health

About ECU Health North Hospital

ECU Health North Hospital is a Joint Commission-accredited, 204-bed acute bed facility serving Halifax, Northampton and Warren counties in the north-central region of North Carolina. Its service area also reaches into southern Virginia. With more than 600 team members, the hospital offers a broad range of medical and surgical services. It features a 24-hour emergency department and offers advanced diagnostics as well as specialty and primary care.

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Minimum Requirements

Minimum Qualifications

5+ years direct Patient Access operational experience in scheduling, registration, referral management/authorizations and/or as a PAS Team Lead in a physician's office or hospital setting.

Patient Access Certification with the National Association of Healthcare Management or other certifying agency may be supplemented for two of years of the required experience.

5 years Customer Service Experience Excellent verbal and written communication skills

Solid problem-solving capabilities to identify data integrity and compliance issues, prepare audit reports, and identify trends

Proven ability to effectively lead a group and collaborate with multi-disciplinary teams

Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, Excel and PowerPoint)


Preferred Requirements

Associate's Degree in Healthcare Management, Business Administration, Medical Office Administration or related discipline preferred with 3 years direct registration, scheduling, referral management and/or authorization experience

Working knowledge and proficiency in using EPIC Cadence/Prelude/Referral modules

Other Information

• Full Time
• Shift:  Day
• 40 hours weekly
• On call:  NO
• Weekends: NO
• Superviosry position for team that works 7am-6pm
• Extended hours may be needed to cover all time slots or flexibility
• Great Benefits

Supervisory Position for team that works from 7am to 6pm.  Some extended hours may be needed to cover all time slots or flexibility.

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General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.