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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Director of Quality- Performance Improvement

Job ID: 970632
Facility: ECU Health
Dept: Chief Quality Officer
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: May 30, 2024

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Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

  • Responsibility, accountability and decision-making authority for facilitating the implementation of systems, programs and strategic initiatives that advance system capability. 
  • Develops and aligns strategies, initiatives, supporting infrastructure, and budgets that enable the system to achieve results that align with established quality imperatives to create and sustain operational excellence. 
  • Communicates system objectives to staff to ensure understanding of quality goals and their alignment.
  • Oversees initiatives and operations, including staff, budget, and vendor management.
  • Measures effectiveness and take steps to ensure continuous improvement of system-wide performance.
  • Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. 
  • Ensures that policies, procedures and practices are operationalized to support safe, reliable care, regulatory compliance, and fosters a continuous learning culture.


  • Supports the needs of the organization for clinical and management information technology and works in conjunction with key stakeholders and the information services function.
  • Supports the use of technology and work processes for alignment ensuring maximum benefit is derived for providers, leadership and staff.
  • Responsible for the successful performance of areas of accountability.
  • Maximizes the efficiency of processes and actions to support the operations of areas of accountability.
  • Sets expectations, assigns accountabilities, and measures performance against expectations in areas of accountability. 
  • Develops and monitors action plans to improve performance against expectations in areas of accountability.
  • Conducts the affairs and operations of the areas of accountability in support of operational excellence.

Minimum Requirements

  • Master's Degree in nursing, public health, health care related, education required- or higher.
  • Certification in related field (for example CPHQ, Lean) preferred
  • 3 to 5 years manager experience in healthcare quality or performance improvement experience is required

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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