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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Director ECU Health Medical Center Hospital Supply Chain Operations

Job ID: 969519
Facility: ECU Health
Dept: Supply Chain Management
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: May 22, 2024

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Director, ECUHMC Hospital Operations is the primary point of contact within ECU Health Supply Chain for developing and implementing ECUHMC hospital-wide tactics and providing customer service and education/training associated to the ECU Health Medical Center. Assigned duties and responsibilities at ECUHMC include central distribution and inventory management (via Pyxis supply stations and JIT deliveries), shipping & receiving, laundry/linen services, mail room, courier services, salvage warehouse functions and customer service components of Supply Chain/Materials Management operations. Responsibilities include organizing and directing all department functions and activities, supervising managers, supervisors and/or staff, establishing goals and objectives consistent with mission, values and social principles of the organization, and developing policies and procedures. The director will be accountable to interpret policies, standards and regulations to personnel, vendors, patients, medical staff and the public.

In the performance of assigned duties and responsibilities the Director will ensure actions are consistent with the mission, vision and values of ECU Health. Fulfillment of responsibilities extends to consideration and accountability for meeting and balancing timely availability and delivery of product and services across to support clinical and/or operational requirements. This responsibility includes collaboratively working efficiently and effectively with all supply chain departments at ECU Health to ensure timely implementation of cost savings initiative as developed system-wide or specifically for ECU Health Medical Center only. An ability to create plans that offer and drive cost savings as well as future revenue enhancement will be foundational to our success in delivering value to the Eastern part of North Carolina.

Facilitates the implementation of systems, programs and strategic initiatives that advance capability of the organization. Develops and aligns strategies, initiatives, supporting infrastructure, and budgets that enables the organization to achieve results that align with established quality imperatives to create and sustain operational excellence. Communicates department objectives to staff to ensure understanding of goals and their alignment. Oversees initiatives and operations, including staff, budget, and vendor management of multiple departments. Measures effectiveness and take steps to ensure continuous improvement of performance of multiple departments. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a safety culture, evidence based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Member of entity management teams and functions as a key liaison between the leadership teams, staff and physician partners of the health care facility and programs.


Organizational Performance Management

Responsible for the successful performance of areas of accountability.

Maximizes the efficiency of processes and actions to support the operations of areas of accountability.

Sets expectations, assigns accountabilities, and measures performance against expectations in areas of accountability.

Develops and monitors action plans to improve performance against expectations in areas of accountability.

Conducts the affairs and operations of the areas of accountability in support of operational excellence.

Operational Management

Provides direction and leadership to management and staff in areas of accountability.

Identifies, coordinates and adjusts resources as needed.

Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures, and provides periodic reports to key stakeholders.

Responsibility for monitoring and coherence to policies and procedures.

Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.

Service Delivery

Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services.

Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.

Monitors performance to service level commitments taking corrective action as needed and continually seeking new approaches to optimize delivery of services.

Team Coordination and Collaboration

Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.

Plan and manage cost effective use of staff and resources in meeting organizational needs and services.

Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.

Demonstrates strong independent judgment and analytical skills to recommend improvements/changes in process.
Considers/explores new and creative options to further improve areas of accountability in keeping with strategies and goals.

Financial Management and Viability

With the assistance of assigned financial staff, reviews periodic financial statements and reports, and makes changes in resource allocation, spending, and other relevant business activity, to ensure the financial viability and budget compliance.

Supports and adheres to the financial controls and related policies and procedures and ensures that administrative and business activities are conducted in support of operational excellence.

Human Resources Management

With the support of and in coordination with the Human Resources and Organization Development function, maintains positive personnel relations and strives to be an employer of choice by ensuring that employee questions and concerns are addressed responsively.

Ensures compliance with laws and regulations and adherence to HR/OD policies and procedures.

Ensures that performance management programs are effectively administered and individuals receive on-going feedback and coaching on job performance, competencies, values-based behaviors and developmental needs.

Compliance and Privacy

Ensures that policies and procedures regarding corporate compliance and privacy of patient and employee information are observed.

Exercises due diligence in contracting and other activities with legal risks, and uses the services of the Office of General Counsel as appropriate.

Personally models professional confidentiality and discretion in all communications and exchanges of information.

Management, Talent and Performance

Employ methods of change management to advance the organization by using tools, business processes, budget allocations and operational practices to significantly reshape ECU Health.

Accountable for a positive organizational culture in conducting business, decision making and performance management to influence work attitudes and enhance job satisfaction.

Responsible for the selection, engagement, and development of Staff, inclusive of performance management, professional development, formation, and succession planning.

Typically delegates initiatives and projects, may provide operational support.

Values and Leadership Competencies

Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values and leadership competencies.

Minimum Requirements

  • Five to seven years related experience
  • Degree program in Business, Finance, or related field. Experience in hospital and logistical operations in a large academic or large tertiary hospital setting
  • Associate Degree or higher

Other Information

  • On-site

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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