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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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EAP Counselor

Job ID: 968739
Facility: ECU Health
Dept: Employee Assistance Program
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Apr 2, 2024

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Employee Assistance Program (EAP) counselor utilizes their expertise to support and counsel individuals through crisis intervention, brief solutions-focused counseling, referrals to treatment or other outside community resources, and ongoing follow-up for ECU Health team members and their eligible family members.

The EAP counselor provides orientations and well-being workshops to team members and their eligible family members. The counselor provides therapy and assessments via face-to-face and/or video conferencing. The EAP counselor will provide management and leadership consultation and coaching, and other EAP organizational interventions. The counselor is a trusted and compassionate resource for ECU Health leadership and team members throughout the organization.

Responsibilities

Evaluates behavioral health treatment needs of employee or family members who come to the EAP.

Provides crisis intervention and brief outcome based counseling on a wide range of concerns including emotional, psychological, marital, family, substance abuse, stress, legal, financial and other problems.

Knows and maintains good relationships with area behavioral health and wellness resources.


Develops and delivers training programs on behavioral wellness, EAP and Substance Abuse.


Serves as facilitator for group dynamics discussions on areas such as team building and workplace cultural assessments.

Provides psycho-educational programs for hospital staff as part of prevention activities.

Consults with supervisors on behavioral risk issues and referral of employees with performance problems.


Performs pro-active case management on an active caseload of management referral and SATA cases.

Keeps current, complete and confidential records of individual and group activities.

Uses an outgoing personality to market EAP services to both internal and external customers.


Displays strong account management skills in relationship building and program enhancement with customers.

Performs Incident Response by implementing the CARES Approach as a means of offering emotional support in times of crisis. Performs debriefing and psychological first aid sessions.


Conducts Return to Work Evaluations for employees who have been out of work for 3 or more days due to an absence related to a behavioral health issue.  This is done prior to final clearance from Occupational Health.


Provides Incident Response and psychological first aid sessions.

Minimum Requirements

Master's Degree, Licensed Major:  Psychology, Social Work, MFT or other mental health field

LMFT, LCMHC, LCSW, PhD licensure required.

Provisionally licensed clinician considered. Must become fully licensed within 2 years.

Two to three years' experience in short-term counseling or therapy experience in a clinical mental health; Recommended, not required, to be certified as a Certified Employee Assistance Professional (CEAP).

Regional travel to other entities as needed.

Rotating on call as needed.

Other Information

  • First 90 days employee will be expected to be onsite - after 90 days position will be hybrid.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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