Thank you for your interest in ECU Health Careers!

In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Patient Access Rep III

Job ID: 969073
Facility: ECU Health Medical Center
Dept: Wound Care
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Feb 23, 2024

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services. This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization. Acts as primary liaison for patients receiving professional and hospital services at ECU Health.


Conducts phone interview and completes pre-certification and insurance verification process prior to the patient's scheduled arrival.

Collects complete and accurate demographic, financial, and clinical information to properly enter into the electronic health record to properly a hospital registration.

Obtains diagnosis and procedure information from patient, clinical department or physician offices to perform ABN/Medical Necessity screening, as required.

Reviews registration account for accuracy to ensure the hospital is properly reimbursed

Works closely with physician office staff and utilization review/case management to coordinate certification process (initial authorization and extended stay authorization).

Resolves any insurance verification and financial clearance issue prior to or during hospital service; this involves contacting insurance/third party payers to resolve eligibility and benefits issues and to initiate insurance appeals if necessary.

Pre-registers patient by transcribing data provided by the doctor's office.

Negotiates deposits and payment arrangements with patients and or guarantors and attempt to collect patient copayments or other uninsured balances on accounts.

Explains financial obligations, negotiates deposits and payment arrangements with patients and or guarantors and attempt to collect patient copayments or other uninsured balances on accounts.

Verify insurance benefits using the electronic insurance eligibility application (Passport), internet application or telephone calls to insurance carriers, obtain authorizations and pre-certification for applicable visits.

Cross trained to perform other functions within the division as assigned.

Serves as a coach to new staff as assigned.

Provides feedback to management on issues that impact departmental workflow.

Provide focused training for individuals identified by the Team Lead and/or Supervisor.

Ensure that scheduling and registration reports and work queues are being addressed by Insurance Verifiers.

Assist management with special projects and reports.

Serve in a lead capacity for departmental goals and initiatives.

Other duties as assigned.

Minimum Requirements


  • High School or Equivalent (GED) or higher is required
  • 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
  • 5 years of customer service experience is required.

Preferred Requirements

  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
  • Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)
  • Preferred: Experience with EPIC and medical office workflows
  • Insurance Verification Experience

Other Information


  • Monday - Friday

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

D'metrius Dew, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]




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