Wellness Attendant

Job Description

ECU Health

About ECU Health Roanoke-Chowan Hospital

ECU Health Roanoke-Chowan Hospital is a 114-bed community hospital located in Ahoskie. Serving four nearby counties, the 15-bed emergency department sees approximately 18,000 patients per year. ECU Health Roanoke-Chowan Hospital provides a wide range of health services, including medical, surgical and radiation oncology. In addition, the Wound Healing and Pain Management clinics serve as referral centers for neighboring ECU Health hospitals and providers.

Position Summary

The ECU Health Wellness Attendant assists with high quality, safe and efficient customer service, membership, and child care services of the ECU Health Wellness Center.

Responsibilities

Provides high-quality and efficient customer service to patients, members and guests of the wellness center from the service desk setting.

Communicates warmly and effectively with patients, members and guests in person, by phone and email.

Answers incoming calls and makes outbound calls to members.

Conducts tours, effectively promotes programs, services and memberships.

Facilitates membership and program sales, cancels, holds and related transactions.

Facilitates service recovery.

Provides general information related to wellness center operations, membership, programs & services.

Promotes and holds members and guests accountable to policies and behavior expectations.
Accurately and efficiently perform tasks using club management and Microsoft office software.

Check in/out of members and guests

Point of sale transactions

Appointment scheduling

Membership and program enrollment

Enter/edit member and guest profile information

Perform assigned data entry tasks
Provide direct care to children in accordance with wellness center policies and procedures.

Able to communicate with and engage with child members & guests to provide high quality service and an enjoyable experience.

Able to communicate with parents/guardians of children regarding special needs, behavior concerns and safety incidents.
Actively engages members and guests during exercise to motivate, provide encouragement, navigate to resources, and ensure a positive experience.

Provide basic instruction on equipment use.

Monitors facility for safety and cleanliness.

Completes assigned cleaning and disinfection tasks.

Assist with member and guest programs & events.

Performs opening & closing duties

Minimum Requirements

• High School, Equivalent (GED), or higher

• Nationally Recognized CPR Certification (AHA, Red Cross, NSC, ASHI)
   

Other Information

• This is a PRN, As Needed position

• 4 hour shifts (Rotational)

• Required to work rotational weekends

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.