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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Senior Operational Excellence Specialist

Job ID: 967860
Facility: ECU Health
Dept: Transformation Execution Offic
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Feb 12, 2024

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Operational Excellence supports high reliability in the imperatives of quality, experience, finance, workforce, operations, and capacity.

The role is responsible for executing on Operational Excellence tactics designed to exceed key performance indicators in quality, experience or finance. The role is a developing practitioner with data, concepts, theories and the methodologies of continuous process improvement and total quality management. The role leverages continuously available data to support the improvement of core processes. The role interacts effectively with stakeholders at all organizational levels including senior executives and providers to result change within the organization. The role is expected to be a partner and champion to the enterprise development of continuous improvement.

The role is expected to execute on value stream improvement projects, with effective and efficient operational service delivery across the enterprise. The role leverages the enterprise operational excellence methodology, under leadership direction, to transfer stakeholder perceptions of problems into viable solutions and actionable items. The role manages operational excellence value, and quality to ensure critical deliverables are executed. The role actively participates in community of practice partnerships, education and training, and role models customer service, collaboration, and inclusivity in engagements.


Responsible for continuously utilizing the operational excellence methodology to execute on operational process improvement initiatives. Responsible for monitoring continuous data points to ensure process changes achieved high quality, measurable, and sustainable results.

Performs workflow assessments/value stream evaluations to identify waste and improvement opportunities. Determines and applies data sets methods to support evaluation and validation of opportunity.

Supports the definition, scoping, and chartering efforts for operational procedure design related to operational excellence improvement initiatives, assuring optimal business function delivery. Aligns subject matters expertise into interdisciplinary groups to foster collaborative and highly reliable process improvement execution.

Supports the core performance improvement effort of the enterprise by establishing system level standard work instructions, procedures, and/or policies as outcomes to operational excellence initiative.

Builds capacity for continuous improvement through end-to-end procedure transformations that are business driven, process led, and technology enabled.

Serves as a guide and facilitator, working with leaders and teams at multiple levels to make procedure improvements and sustain the gains through the daily management system.

Leads operational variance rapid improvement initiatives under senior professionals, and mentors project management peers in technique. Captures cost benefits from improvement activity with leadership validation and develops reports of continuous improvement activities including accomplishments, participation, activities and needs.

Provides supportive training on the operational excellence methodology, tools and processes across the enterprise, with intent to empower continuous improvement execution at the front line. Partners with the community of practice to integrate approaches on supportive methodologies.

Seeks knowledge of industry trends, regulations, and emerging innovations that impact the organization. Helps the organization learn and adapt to change.
Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high-quality, value-added services that exceed customer expectations.

Develops and maintains a culture that promotes service excellence and team member empowerment to act in the best interest of operational partners who are directly caring for our patients.

Minimum Requirements

Bachelor's degree or higher.

5 years of experience leading initiatives to improve operational performance using Lean Six Sigma methodologies and/or other continuous improvement methods.

Lean Six Sigma Green Belt certification required within the first year of hire.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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