Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Employee actions reflect a commitment to patient and family centered care through demonstrating the belief that patient and family needs and wishes must be actively solicited and engaged and that their preferences must be at the center of all services.

The Communications Associate Shift plays a vital role in the internal and external communications between patients, families, visitors, employees and external customers serving as an important first point of contact. They are a vital link between a caller and the person who can help. Communications Associates also handle urgent calls between members of the healthcare team in ECU Health hospitals and the community.

The Communications Associate works in partnership with all hospital departments, ECU after hours and holiday call, and serves as the liaison to route and deliver routine and emergency communication, in the effort to provide the optimal experience in patient and family centered care.

Responsibilities

Receives incoming calls and transfers to appropriate parties. Assists and logs outgoing calls such as long distance calls for patients and/or employees.

Responds to alarms and emergency calls according to standard operating procedure.

Operates overhead paging system as directed; maintains up-to-date pager and telephone contact information of employees.

In-partnership with ECU, handle after hour calls and holiday calls to connect them to the appropriate resource.

These responsibilities are not limited but can be added to at the discretion of the Manager, in order to facilitate the best outcome for the patients and families served.

Minimum Requirements

High School or equivalent

No experience is required, prior switchboard experience is a plus.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]