Supervisor Member Service - Wellness Center

Job Description

ECU Health

About ECU Health Wellness Centers

ECU Health Wellness Centers are medical fitness facilities designed to empower members to achieve optimal health. Each of the three locations—Greenville, Washington and Ahoskie—offer a broad range of exercise, aquatic and wellness services for all ages and fitness levels, including personal training, group fitness classes, Exercise is Medicine programs, massage therapy, nutrition counseling and more.

Position Summary

Leadership accountability and decision-making authority for overall performance of team, service quality, effectiveness, and contribution to organizational mission and priorities. Contribute to strategy development, evaluation, overall leadership and success of the facility and organization. Scope of oversight includes member services such as Member/Customer Sales & Retention, Membership Accounts, Service Desk / Customer Service, Member/Customer programs, KidZone, and Facility cleanliness.

Responsibilities

Accountable for department goals, budget and strategies. Develop strategies, project plans, infrastructure, and budgets that enable department to achieve results that align with established goals. Measure, monitor and provide reports on key performance indicators and adjust strategies for optimal outcomes.

Oversee department operations, including staff, processes, protocols, facility, equipment and vendors. Work in collaboration with ECU Health Roanoke-Chowan Hospital departments on facility, grounds and housekeeping.

Develop, promote and implement a variety of high-quality programs and services to drive customer/member sales, satisfaction, outcomes and retention within a financially sustainable model. Evaluate progress and results, and apply performance improvements. Will participate in the delivery of programs and perform direct care with patients, members and customers.

Responsible for the selection, engagement, and development of staff, inclusive of performance management, professional development, and communications. Train, schedule and assign team members projects, tasks or shifts. Supervise, monitor productivity, performance and provide coaching and support to promote team member and organization success.

Facilitate change to advance the organization and use resources and operational practices to drive execution of plans. Accountable for a positive organizational culture in decision making, communication and performance management to influence work attitudes and enhance job satisfaction. Inform leadership of issues affecting performance and effectiveness.

Minimum Requirements

Nationally Recognized CPR Certification (AHA, Red Cross, NSC, ASHI) Associate Degree or higher Five to seven years related experience in customer service, sales/marketing, business management, or facility operations.

Other Information

• Responsible for supervising areas of Service Desk, Kids Zone, and Membership sales

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]