Thank you for your interest in ECU Health Careers!

In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Grand Central Application Analyst II

Job ID: 967159
Facility: ECU Health
Dept: Patient Access
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Nov 10, 2023

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Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.


Ability to learn new skills quickly; Keen attention to detail; and Adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.

Investigates, defines and resolves complex incidents. Identifies root cause. Updates or creates needed test plans.

Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Coordinates all testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.

Work includes a broad range of complex technical or professional activities, in a variety of contexts. Possesses clear understanding of technology interdependency from a business or clinical operations and IT system perspective on simple to moderate level.

Evaluates how own work may impact other teams.

Contribute to improving the quality of our data by recording, tracking and resolving known data quality issues.

Understands and enforces security practices and controls for technology. Ability to assesses and evaluates risk regarding new and existing technology moves through change management.

Help to remediate known security vulnerabilities within area of responsibility.
Assist other team members.

Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.

Contributes to ideas and solutions.

Demonstrates information sharing and collaboration across teams and business partners and seeking to learn from others.

Demonstrates ability and willingness to assume greater responsibilities. Sets an example for others.
Contributes to the development of team goals and understands other team goals.

Active participation in all forums. Create learning opportunities through development of knowledge base articles for end users and department peers.

Sought out by team members for functional area subject matter expertise.
Contributes to the development of team goals and understands other team goals.

Active participation in all forums. Create learning opportunities through development of knowledge base articles for end users and department peers.

Sought out by team members for functional area subject matter expertise.
Accepts responsibility for own actions and decisions. Does not make excuses for errors.

Acknowledges and corrects own mistakes, following the Just Culture Model. Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.

Moderate knowledge of ITIL service management practices including Service Value System and demonstrates ability to apply ITIL service management practices to enable them to work effectively and efficiently.

Collaborates across teams to ensure that governance processes are shared and followed.
Aware of how processes and systems affect the organization, what is or is not working as they perform work and deliver services.

Gathers and analyzes data and metrics to truly define the problem. Determines solutions with minimal assistance and makes effective decisions within scope of authority.

Reviews data to understand trends and proposes proactive action to prevent issues from occurring in the future.
Interacts with team members and customers in a courteous, respectful and reciprocal manner.

Understands and adapts to different personal styles to achieve results.

Can identify and manage difficult situations with minimal support.
Exhibits clear and concise language during informal and formal presentations to generate understanding in group settings (i.e. team meetings, project meetings). Matches communication style to the audience members.
Respects team processes and holds self personally accountable.

Facilitates collaboration across teams and supporting cross-team decision making to improve team and department performance.

Influences business partners and peers. Builds appropriate and effective business relationships. Collaborates throughout all stages of work.

Acknowledges and celebrates the achievements of team and team members.

Minimum Requirements

Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required
2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience
Experience in testing software application
Ability to effectively support applications
Works independently with quantifiable and qualitative results
Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position
Recognized as a source of knowledge on primary applications both functional and technical operations
Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained
Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
Applies clinical knowledge to develop solutions
Ability to communicate clinical concepts to technical team and system design concepts to end users.
Understands application and clinical workflow

Application Analyst I & II are required to complete and maintain one primary Epic Certification as determined by manager. 

Application Analyst III & IV are required to complete and maintain one primary Epic Certification directly related to the application and at least one secondary Certification, Proficiency, or a minimum of two Epic Badges. 

All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users:

  • Epic Electronic Medical Record, specifically Epic Grand Central (ADT), Registration, Prelude, Eligibility, Transfer Center, Bed Planning, EVS, EVS mobile, Transport, Transport mobile and associated Epic tools such as Reporting Workbench
  • Epic BCA Web
  • Integrated third party applications- Passport, patient notification systems

Preferred Requirements

Grand Central Analyst: Certifcation in Prelude, RTE, ADT/Grand Central

Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.
Experience in health care setting preferred

Other Information



General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tara Gray, Talent Acquisition Manager

ECU Health Talent Acquisition

Email: [email protected]


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