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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Hospital Billing Application Analyst II

Job ID: 967148
Facility: ECU Health
Dept: Revenue Cycle Apps
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Nov 21, 2023

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Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

Key responsibilities include, but not limited to:
Takes initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Ability to effectively analyze and resolve simple to moderate issues
Provides well-written and effective professional and technical documentation.
Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.
Stays informed on current market trends and emerging technology developments that impact their application.
Determines solutions with minimal assistance and makes effective decisions within scope of authority.

Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.
Demonstrates effective verbal and written communication.
Promotes cooperation and commitment within the team by assisting and working collaboratively with others.
Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Application Analyst Team Overviews:
All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.

Revenue Cycle Billing Team - Hospital Billing
- Epic Electronic Medical Record, specifically Epic Resolute Hospital Billing (SBO), Hospital Claims, Charger Router, and associated Epic tools such as Reporting Workbench, SlicerDicer and Dashboards.
- Integrated third party applications such as SSI and TrustCommerce.

Minimum Requirements

Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required
2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience
Experience in testing software application
Ability to effectively support applications
Works independently with quantifiable and qualitative results
Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position
Recognized as a source of knowledge on primary applications both functional and technical operations
Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained
Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
Applies clinical knowledge to develop solutions
Ability to communicate clinical concepts to technical team and system design concepts to end users.
Understands application and clinical workflow

Application Analyst I & II are required to complete and maintain one primary Epic Certification as determined by manager. See alternative requirements for Enterprise Imaging Analysts supporting non-Epic tools.

Application Analyst III & IV are required to complete and maintain one primary Epic Certification directly related to the application and at least one secondary Certification, Proficiency, or a minimum of two Epic Badges. See alternative requirements for Enterprise Imaging Analysts supporting non-Epic tools.

Enterprise Imaging Application Analysts I-IV that support non-Epic tools, are required to complete and maintain Fuji Synapse System Administration Certification. Preferred Radiology/Cardiology clinical, operational, or imaging system admin experience for Enterprise Imaging Application Analyst I and required for levels II-IV.

Lab Team: MT or MLT experience preferred for Application Analyst I & II and required for level III & IV.

Preferred Requirements
Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.
Experience in health care setting preferred

Other Information


General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tara Gray, Talent Acquisition Manager

ECU Health Talent Acquisition

Email: [email protected]


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