Experience Coordinator - Guest Relations

Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Experience Coordinators reflect a commitment to the ECU Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in the experience of our patients, families, and visitors while in our facilities.

Experience Coordinators have a unique role at ECU Health. Experience Coordinators will connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a positive, memorable experience at ECU Health. This position will work under the direction of the Office of Experience. The job entails collaborating with clinical leaders in the organization to develop strategies around patient needs, networking with ECU Health team members, meeting the patients where they are to provide the necessary support for a life-changing patient experience.

Experience Coordinators assist with the visitor screening process, visitor management process, and facilitate virtual connections by using technology and other resources. Other responsibilities include visiting patient rooms, explaining patient and visitor guides, and assisting patients with meal ordering as needed.

Minimum Requirements

Associates Degree or higher is required

2 years in customer service/hospitality required

Bilingual EN/SP preferred

Other Information

Full time with benefits

Day shift /1st Shift with rotating weekends

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tina Roach, BS, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]