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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Senior Director Supply Chain Shared Services

Job ID: 966479
Facility: ECU Health
Dept: Supply Chain Management
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Jan 17, 2024

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Position Summary:
The System Director, Supply Chain Support Services is the primary point of contact within ECU Health Supply Chain for co-developing and implementing system-wide strategic vision, tactics and education/training associated to the request for Purchasing, MMIS and Contract Management. In the performance of assigned duties and responsibilities, the System Director will ensure actions are consistent with the mission, vision and values of ECU Health. Fulfillment of responsibilities extends to consideration and accountability for meeting and balancing fiduciary, liability, and risk in achieving successful clinical and/or operational needs. The System Director is responsible for recommending standards and implementing systems/processes that enables him/her to provide actionable data to be used for identifying and implementing contract opportunities for cost reduction and lessening liability, while ensuring quality outcomes and driving GPO contract initiatives that lead to successful internal contracting and sourcing capabilities for GPO and non-GPO spend, purchased services, capital acquisitions. The department will provide ECU Health team members support and services that will provide end-to-end service that includes services related to contracting, purchasing and MMIS This department will also provide contract administration oversight on select contracts where assigned by executive leadership to include, but not limited to, contracts with penalties, liquidated damages, rebates and any other relevant fiscal or service liability within its assigned oversight.

Facilitates the implementation of systems, programs and strategic initiatives that advance capability of the organization. Develops and aligns strategies, initiatives, supporting infrastructure, and budgets that enables the organization to achieve results that align with established quality and financial imperatives to create and sustain operational excellence. Communicates department objectives to staff to ensure understanding of goals and their alignment. Oversees initiatives and operations, including staff, budget, and vendor management of multiple departments. Measures effectiveness and take steps to ensure continuous improvement of performance of multiple departments. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a safety culture, evidence based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Member of entity management teams and functions as a key liaison between the leadership teams, staff and physician partners of the health care facility and programs.


Major Areas of Responsibility/Essential Function

1. Organizational Performance Management

Responsible for the successful performance of areas of accountability.

Maximizes the efficiency of processes and actions to support the operations of areas of accountability.

Sets expectations, assigns accountabilities, and measures performance against expectation sin areas of accountability.

Develops and monitors action plans to improve performance against expectations in areas of accountability.

Conducts the affairs and operations of the areas of accountability in support of operational excellence.

2. Operational Management

Provides direction and leadership to management and staff in areas of accountability.

Identifies, coordinates and adjusts resources as needed.

Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures, and provides periodic reports to key stakeholders.

Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.

3. Service Delivery

Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services.

Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.

Monitors performance to service level commitments taking corrective action as needed and continually seeking new approaches to optimize delivery of services.

4. Team Coordination and Collaboration

Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.

Plan and manage cost effective use of staff and resources in meeting organizational needs and services.

Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.

Demonstrates strong independent judgement and analytical skills to recommend improvements/changes in process.

Considers/explores new and creative options to further improve areas of accountability in keeping with strategies and goals.

5. Financial Management and Viability

With the assistance of assigned financial staff, reviews periodic financial statements and reports, and makes changes in resource allocation, spending, and other relevant business activity, to ensure the financial viability and budget compliance.

Supports and adheres to the financial controls and related policies and procedures and ensures that administrative and business activities are conducted in support of operational excellence.

6. Human Resources Management

With the support of and in coordination with the Human Resources and Organization Development function, maintains positive personnel relations and strives to be an employer of choice by ensuring that employee questions and concerns are addressed responsively.

Ensures compliance with laws and regulations and adherence to HR/OD policies and procedures.

Ensures that performance management programs are effectively administered and individuals receive on-going feedback and coaching on job performance, competencies, values-based behaviors and developmental needs.

7. Compliance and Privacy

Ensures that policies and procedures regarding corporate compliance and privacy of patient and employee information are observed.

Exercises due diligence in contracting and other activities with legal risks, and uses the services of the Office of General Counsel as appropriate.

Personally models professional confidentiality and discretion in all communications and exchanges of information.

8. Management, Talent and Performance

Employ methods of change management to advance the organization by using tools, business processes, budget allocations and operational practices to significantly reshape ECU Health.

Accountable for a positive organizational culture in conducting business, decision making and performance management to influence work attitudes and enhance job satisfaction.

Responsible for the selection, engagement, and development of Staff, inclusive of performance management, professional development, formation, and succession planning.

Typically delegates initiatives and projects, may provide operational support.

Minimum Requirements

Bachelors Degree: Business, Finance, or Law is required- or higher.

5 to 7 years Healthcare (IDN-level or Manufacturer or both) (i.e. supervision, computers, etc.) is required.

Demonstrated ability to manage, teach, make independent decisions and assume responsibility

Strong interpersonal communication skills, verbal and written

Ability to communicate and work effectively with all levels of staff

Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook

Futuristic approach to the development of programs/systems that support continuous quality improvement and Mission, Vision, and Values

Ability to function as a leader, team member and execute the desired outcomes

Must exhibit creative, positive problem-solving abilities

Ability to foster collaboration between multiple parties

Ability to plan, organize and effectively present ideas and concepts to groups

Ability to think conceptually and apply concepts in a practical application

Ability to assimilate information from a variety of sources, analyze information, and determines a course of action

Ability to consider diverse opinions and incorporate them into the decision-making process

Proven track record of implementing organization-wide projects.

Commitment to a high standard of customer service

Excellent budget and financial management skills

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]


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