Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

This role is responsible for the management of key organizational program and projects throughout the project life cycle by following ECU Health's Project Management Framework.

Management of organizational projects ranging from large projects to programs and moderate to complex initiatives, The projects and programs will be managed utilizing the PM framework and methodology (Waterfall, Agile & Hybrid) guidelines to deliver initiatives on schedule and on budget while meeting the needs of the project sponsor units.

Projects will be cross-functional in nature, requiring participation across multiple business units; often times requiring long distance staffing engagement and vendors to accomplish the assigned project/program goals.

The role will be responsible for working with key organizational leaders to develop and manage 1+ operating model function roadmaps monitoring demand against resource capacity. Coordinates with Portfolio Director and organizational leaders for overall sequencing of projects being introduced into the portfolio.

Responsible for developing, managing and monitoring an integrated master schedule for high complex programs with multiple projects.

Responsible for creating and managing program budgets as applicable.

Responsible for managing issues, risks, decisions and assumptions.

Monitors value add / benefits realization of program.

Can assume responsibility for leading other Project Managers as direct reports driving the execution of the portfolio and program roadmaps at leadership discretion of readiness.

Leads the development of the overall approach for the program, its major time frames and the definition of its major deliverables to address and meet the desired goals and outcomes.

Establishes and ensures appropriate governance functions for the program, in accordance with enterprise policies and practices, on behalf of the executive sponsor or senior responsible owner.

Oversees the execution of program projects, their progress compared with the plan and the production of agreed deliverables.

Monitors and coordinates dependencies across the projects in the program, and resolves conflicts.

Directs or approves the establishment of a framework or guidelines for the use of contractors and professional service providers, and determines their use across the program.

Responsibilities

Leads the development of the overall approach for the program, its major time frames and the definition of its major deliverables to address and meet the desired goals and outcomes.

Partners with the executive sponsor to communicate program goals, objectives and potential outcomes.

Leads regular interactions with the executive sponsor to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the program outcome.

Establishes and ensures appropriate governance functions for the program, in accordance with enterprise policies and practices, on behalf of the executive sponsor or senior responsible owner.

Directs the creation and maintenance of the required program documentation and artifacts.

Develops and controls the program budget, and manages expenditure within agreed spending plans.

Ensures and balances the availability of the required skills and competencies across project teams within the program.

Leads reviews with the executive sponsor and stakeholders to identify organic or specific program needs and changes, and directs the development of appropriate approaches to address.

Leads the development and maintenance of stakeholder mapping, communications and reporting.

Acts as an advisor, and builds and maintains relationships across the wider stakeholder community.

Oversees the execution of program projects, their progress compared with the plan and the production of agreed deliverables.

Monitors and coordinates dependencies across the projects in the program, and resolves conflicts.

Directs or approves the establishment of a framework or guidelines for the use of contractors and professional service providers, and determines their use across the program.

Supports and facilitates agenda setting for program committee/board meetings.
Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services that exceed customer expectations.

Manages day-to-day support of the defined programs to consistently perform at or better than defined service level commitments. Performs root cause analysis (SBAR) to identify opportunities to prevent future occurrences.

Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of operational partners who are directly caring for our patients.
Demonstrates a commitment to employee professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff.

Recruits and develops project management staff to create a high-performing organization capable of supporting current systems and programs while developing new skills needed to transform the organization and leverage next generation people, tools and processes.

Provides promotional and career development opportunities for team members that includes career paths, succession planning, and on-the-job training opportunities.

Conducts regular performance appraisals and recommends appropriate personnel actions.

Provides effective on-boarding and on-going coaching, mentoring, and feedback to improve performance, foster personal growth, and let employees know they are valued.

Creates a team oriented, professional work environment providing the requisite challenges to retain talented professionals.

Contributes to the design of recognition programs that reward employees for their contributions.

Demonstrates a commitment to personal development by maintaining professional knowledge of current trends and developments in the Project Management discipline and health care industries through related seminars, independent study, professional associations, and conferences.
Demonstrates a commitment to the effective utilization of human and financial resources by developing and monitoring capital and operating budgets and a multi-year financial plan to support the Strategic Plan.

Identifies opportunities to leverage economies of scale and drive efficiencies to manage overall operating costs balancing business requirements with ECU Health financial targets.

Develops a total cost of ownership (TCO) for all new and replacement programs securing business commitment to the one-time and on-going costs and identifying budgetary implications in the current and future fiscal years.
Demonstrates commitment by promoting and adhering to the ECU Health Code of Conduct, which includes the objectives of ECU Health's compliance program, policies and procedures and ethical business practices. Promotes open, effective, and ongoing communication and the sharing of information among team members, and sets the expectation that matters of concern get reported immediately.

Performs other duties as assigned by appropriate personnel.
Builds effective teams
Business insight
Communicates effectively
Decision quality
Develops talent
Drives engagement
Drives results
Ensures accountability
Financial acumen
Instills trust
Manages complexity
Manages conflict
Organizational savvy
Plans and aligns

Minimum Requirements

High school diploma (or equivalent) or higher

10+ years of professional Project/Program Management experience in an environment with a formal methodology using an industry recognized framework.

Healthcare industry and Program Management experience

PMP Certification

Other Information

• Hybrid position

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]