Patient Access Representative II

Job Description

ECU Health

About ECU Health North Hospital

ECU Health North Hospital is a Joint Commission-accredited, 204-bed acute bed facility serving Halifax, Northampton and Warren counties in the north-central region of North Carolina. Its service area also reaches into southern Virginia. With more than 600 team members, the hospital offers a broad range of medical and surgical services. It features a 24-hour emergency department and offers advanced diagnostics as well as specialty and primary care.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required.

Associate Degree: preferred

Bachelors Degree: preferred

1 to 2 years of Registration and/or Billing experience within a healthcare setting is required

3 to 5 years - customer service experience is required

Required

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Insurance Verification experience


Preferred

Experience with EPIC and medical office workflows

Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Other Information

Department: ECU Health North Admissions.

Weekends: Rotating.

On-Call: No.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Shawn Jack, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]