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A common name for a common purpose.

As we transition to ECU Health in the coming weeks and months, you will notice changes to our digital landscape, including ongoing updates to this site. Throughout this rebranding and into the future we remain committed to the communities we proudly serve. We’re excited for this evolution, and what it means for the future of health care in eastern North Carolina.

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Denials & Appeals Specialist - Greenville

Job ID: 966367
Facility: ECU Health
Dept: CBO Management
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Sep 11, 2023

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Denials & Appeals Specialist is responsible for appealing denied claims. The position must effectively interact with multiple disciplines including Clinical Service Areas, Hospital Information Management, Charge Description Master, Corporate Compliance, private insurance and government agencies. The denials and appeals specialist demonstrates self-direction, professionalism, effective communication skills, a working knowledge of denials, and an expertise in understanding private and governmental regulations as it applies to hospital services.


2. Maintain working knowledge of payer rules, regulations and contracts so that appeals are filed timely and accurately to recover payment
3. Review medical documentation in order to prepare appeals and related filings to support medical necessity of services
4. Collaborate with clinical service areas as needed to develop appeals and/or help reduce denials due to lack of documentation
5. Manage appeals on a daily basis that are housed in multiple denial work queues that are subject to mix levels of priorties / deadlines.
6.Comprehensive decision logic and analysis skills

7.Maintain confidentiality and comply with HIPAA and fraud and abuse policies and procedures
1. Review claim denials from Third Party Payers and file appeals to recover payment for denied services for ECU Health Hospitals and Surgicenter

Minimum Requirements

Batchor's Degree (or higher) in Finance, Healthcare administration Health Information Managment.

Coding experience required consisting of but not limited to CPT, HCPCS, ICD-9-CM & ICD-10-CM.

2 Years of Experience may be substituted for two year of education, minimum degree associates degree.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Angie Nichols, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]


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