Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

This position oversees the day-to-day health of the enterprise network infrastructure, with a focus on assuring network stability, capacity and organizational productivity and exceptional patient care. Collaborating with directors and other managers across IS, coordinates a cross functional IS team in the delivery of Network Engineering and services. This role has responsibility for staffing strategy, development, and management of multiple engineers, project leaders and technical staff.

This position reports to the Director, Information Security and Network Engineering.

Responsibilities

Demonstrates a commitment to supporting the business needs of the organization by collaborating with stakeholders in the selection and implementation of new technologies and adaptation of existing systems

Manages a team in the selection and implementation of new data network technologies and adaptation of existing systems, based on the current strategy and roadmap.

Accountable for all aspects of an organizations network systems including software and hardware. Recommends, implements, and maintains network architectures (LAN and WAN).

Continues to research and identify a variety of the fields concepts, practices, and procedures.

Create, develop, and implement policies & procedures for standardizing network work activities.

Responsible for maintaining inventory, drawings, and other documentation to represent the network area.

Identify, process, and procure equipment and services.

Oversee contractors and consultants to insure adherence to contracts and ECU Health policies. Responsible to use extensive experience and judgment to plan and accomplish goals.

Responsible for all wired and wireless architectures and delivery across ECU Health.

Provides infrastructure and capabilities to support secure, compliant any device access to applications. Implements the appropriate network connectivity, both to internal data centers and co-location data centers. Manages & coordinates with outside vendors in the selection of products and services.

Provides plans, forecasts, explains, justifies & seeks approval from the Director of Information Security and Network Engineering for infrastructure technology projects.

Provides plans, develops, monitors and implements infrastructure projects utilizing established collaborative project execution methods.

Ensures that recoverability is a required component of all production infrastructure.

Collaborates with Director of Information Security and Network Engineering to ensure all solutions meet security and compliance requirements.

Works with the Director of Information Security and Network Engineering by participating and consulting with business operating units to identify the IS implications of their strategic and operating plans. Identify and recommend opportunities to leverage existing systems and/or new and emerging technologies where appropriate.

Working with the Director of Information Security and Network Engineering, helps develop and manage a multi-year roadmap for Network Engineering that is inclusive of system upgrades, enhancements, and implementation activities that address ECU Health business plans, vendor product developments and support requirements and helps ensure it fits in with other teams roadmaps.

Working with End User Services, helps develop and manage a multi-year roadmap for Tele-Health and Video- Conferencing that is inclusive of system upgrades, enhancements, and implementation activities that address ECU Health business plans, vendor product developments and support requirements.

Contributes to the on-going development of ECU Health's IS project management methodology

Promotes the philosophical direction of ECU Health's IS in the adoption of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team

Applies rigorous testing and quality assurance techniques to all system changes and strictly adheres to Change Control processes.

Participates in the development and annual testing of ECU Health's disaster recovery plan to ensure the plans are current and effective.
Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers and other Information Services staff, and delivering high quality, value-added services that exceed customer expectations.

Minimize time to deliver and Anticipates service requirements and prepares plans to deliver just-in-time infrastructure services prior to the services being requested.

Collaborates with development & customer services teams to determine technology infrastructure requirements and translate requirements into the definition of a technical architecture.

Ensures a smooth transition from implementation to production and on-going operational support.
Demonstrates a commitment to employee professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff.

Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of IS customers who are directly caring for our patients.

Recruits and develops IS leaders and staff to create a high-performing organization capable of continuing to developing new skills needed to transform the IS organization and leverage next generation technologies.

Provides promotional and career development opportunities for IS employees within a system that includes career paths, succession planning, and on-the-job training opportunities.

Conducts regular performance appraisals and recommends appropriate personnel actions.

Provides effective on-boarding and on-going coaching, mentoring, and feedback to improve performance, foster personal growth, and let employees know they are valued.
Creates a team oriented, professional work environment providing the requisite challenges to retain talented IS professionals.

Collaborates with Human Resources to design effective compensation and recognition systems that reward employees for their contributions.

Demonstrates a commitment to personal development by maintaining professional knowledge of current trends and developments in the information technology and health care industries through related seminars, independent study, professional associations, and conferences.
Demonstrates commitment by promoting and adhering to the ECU Health Code of Conduct, which includes the objectives of ECU Health's compliance program, policies and procedures and ethical business practices.

Promotes open, effective, and ongoing communication and the sharing of information among employees, and sets the expectation that matters of concern get reported immediately.

Performs other duties as assigned by appropriate personnel.
Innovation: The ability to identify and implement new and creative solutions to address complex issues and challenges, and to encourage others to do the same.

Strategic Agility: The ability to apply flexible, practical and long-range perspectives in formulating effective organizational strategy.

Systems Thinking: The ability to understand and apply knowledge of the interrelationships of various components of the organization; ability to anticipate both direct and indirect consequences of actions; capacity to understand how these components function as a whole; and the ability to assess the impact of decisions.

Quality Leadership: The ability to design and assess the quality of a product or service, to develop and test improvements of that product or service, and to spread and sustain positive change. Is dedicated to providing quality products and services which meet the needs and requirements of internal and external customers; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes; exhibits good judgment about which creative ideas and suggestions will work.

Leveraging Diversity: Values and is a champion for differences of perspective, life experience, and cultural backgrounds to enrich the organization; applies these benefits in attaining department and organizational goals.

Inspirational/Visionary Leadership: The ability to create a sense of shared commitment to the future and support for ECU Health's mission and strategies to fulfill our mission. Helps individuals realize the importance of their work in contributing to the mission and executing strategic imperatives.

Developing People: Commitment to ensuring that others reach their full potential, including design and implementation of effective development strategies.

Demonstrating Integrity: Having the courage to do the right thing for the organization at all times and in all circumstances regardless of what the consequences might be.

Leading Change: The ability to introduce and sustain significant organizational change. Commitment to an organizational environment that supports individuals to do their very best work by making it safe to take risks and speak out on unpopular issues. The ability to successfully execute ideas.

Organizational Savvy: The ability to understand the influence of networks and culture, both internal and external to ECU Health.

Minimum Requirements

Five to seven years related experience
Two or more certifications in related technologies
Bachelor's Degree or higher.

Other Information

REMOTE-HYBRID

In office located in NC when needed.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tara Gray, Talent Acquisition Manager

ECU Health Talent Acquisition

Email: [email protected]