Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Being the main point of contact for everything PeopleSoft the role will be split between supporting end users as issues / gaps in our process, driving change by managing projects to further integrate our processes with PeopleSoft and working with management to plan / prioritize ERP projects. This will likely spill over into any other related systems that we use or will use in the future.

Responsibilities

Ability to learn new skills quickly; Keen attention to detail; and Adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.

Implements preventive measures for similar issues. Partners with other teams to develop complex unit and integrated test plans.

Proactively evaluates needs for required system upgrades or patches to ensure compliant with technology versioning for technology supported directly or indirectly by team.

Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Implement and provide ongoing monitoring and enhancing of testing automation tools to reduce labor effort to perform unit or integrated testing time.

Performs an extensive range and variety of complex technical, financial, quality, and/or professional work activities.

Undertakes work which requires the application of principles in a wide and often unpredictable range of contexts.

Possesses clear understanding of technology interdependency from a business or clinical operations and IT system perspective on complex or enterprise level.

Initiates and assists in coordinating the technical aspects on your team.

Analyze data and present information in a way this is understandable and supports decision making.

Proactively ensures security is appropriately addressed within their area by self and others. Engages or works with security specialists as necessary. Contributes to the security culture of the organization.

Understand how services provided by your area share data between systems, internal and external to the organization.

Develop diagrams that represent how the system communicates or interfaces with other systems. Advanced documentation may also include security entitlements, architecture, or logical environments.
Effectively guides work of other team members.

Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.

Proposes ideas, solutions and action plans.

Ability to coach and mentor to grow.

Provides subject matter expertise to help improve team performance and drive results. Leads by example and demonstrates flexibility to adapt to different situations.
Communications effectively to others strategy alignment and big picture.

Leads team members and engaging business partners in learning opportunities within department, vendor user groups, or industry forums.

Sought out by organization team members for subject matter expertise.
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model. Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.

Deep knowledge of ITIL including Service Value System and demonstrates ability to mentor others on ITIL guiding principles.

Monitors and supports team based metrics for service management and leads team in discussing real-time interventions to mitigate missing targets and make recommends on implementing plans to avoid future incidents.
Aware of how processes and systems affect the organization, what is or is not working as they perform work and deliver services.

Constantly analyzing data and metrics and associated end user interactions in problem definition, and is willing to challenge long-held beliefs. Uses subject matter expertise to propose multiple alternatives and recommend and implement optimal solution. Makes effective decisions for self and team within scope of authority. Coaches other team members on problem solving techniques.
Interacts with team members and customers in a courteous, respectful and reciprocal manner.

Fosters coaching, feedback and listening skills as strategic tools for individual and team growth and development.

Handles difficult interpersonal situations with the intent of making positive contributions that result in desired outcomes and resolve issues. Honest and caring feedback is provided, oriented toward problem solving and removing obstacles.
Presents highly complex technical information to various audiences effectively including department, cross team, or larger group settings. Strives for Win-Win solutions with every interaction. Promotes transparency and awareness through communication with appropriate detail matching audience. Understands how and when to raise awareness to team and leadership with the needed effective content.
Respects team processes and holds self personally accountable.

Leads efforts to build collaboration across multiple teams, vendors, and business partners, recognizing and valuing varying expertise and input for complex workflows and enterprise level decisions.

Encourages open dialog and different points of view to elicit sound solution.

Influences strategy formation. Initiates influential relationships with vendors, peers and business partners in senior level positions.

Acknowledges and celebrates the achievements of team and team members.

Minimum Requirements

Bachelor"s degree or higher in Business, Accounting, Computer Science, Information Systems, related field or relevant work experience required

5 + years of progressive ERP (HR, Supply Chain, Finance) experience as a functional business analyst required

Peoplesoft experience required

Advance knowledge and experience with PeopleSoft delivered end user reporting tools (e.g. Query, nVision, etc.) and module specific configuration methods and functionality required.

Advanced knowledge of functional area and associated workflows

Advanced knowledge and experience documenting functional requirements and solutions using a structured methodology required.

Advanced knowledge and experience in software test design, script development, test execution and documentation required.

Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules

Ability to effectively communicate functional concepts to technical team and system design concepts to end users

Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.

Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results

Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position

Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner

Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others

Responsible for analyzing user needs and developing solutions while adhering to best practice, organizational and regulatory standards.

Other Information

REMOTE-HYBRID

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tara Gray, Talent Acquisition Manager

ECU Health Talent Acquisition

Email: [email protected]