Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Employee Relations Consultant II is responsible for establishing and developing trusted relationships with local Leadership, the HRBP teams, and key stakeholders. This position assists in the day-to-day team member relations function for assigned multi-facility locations to include consultation on employee relations issues for staff and leadership. Facilitates initiatives to foster a positive employee relations environment that aligns with the mission and values of ECU Health. This individual serves as the subject matter expert responsible for employee relations investigations and reporting; identifies and recommends solutions.

Responsibilities

Facilitates positive relationships and communications between team members and departments, through various means, such as attending meetings, having one-to-one communications, and generally being visible and accessible to colleagues and staff.

Adopts a mindset of continuous improvement and commitment to enhancing service delivery to customers.

Actively participates in team huddles and meetings. Provides updates and feedback in a positive, professional manner. Communicates concerns through appropriate outlets with a focus on mutual respect and understanding.

Cross train to ensure working knowledge of various tasks within the department in order to back-fill and/or provide support to teammates as needed.
Assists in the system coordination of team member relation issues.

Continues to build on HR competencies and team member relations acumen by collaborating as needed with Employee Relations Consult II Relations leadership and the HRBPs.

Continues to develop into a subject matter expert on employment laws to appropriately apply information to employee relation matters.

Collaborates with leadership and stakeholders to create legally sound solutions to complex cases and maximizes opportunities for success of employees and the business.

Provides Employee Relations coverage and support after hours as needed (24 hours support).

Helps to maintain a positive employee relations climate by facilitating discussions or by providing consistent advice and guidance to managers and employees for problem resolution of work-related conflict.

Coaches departmental leadership in carrying out their responsibilities on employee relations matters.

Conducts investigations and recommends resolution for all employee relations problems.

Supports the local HRBP in the employee appeals and grievance process.

Meets regularly with local HRBP to advise of recent employee relations matters and review facility specific analytics.

Recognizes patterns and anticipates employee-related issues; develops, recommends, and initiates appropriate steps for resolution in accordance with policies and procedures.

Supports Employee Relations leadership and Legal in conducting employee relations investigations or pending litigation.

Escalates complex Employee Relations matters to Employee Relations Leadership, Legal, or HRBP team as needed and coordinates the partnership of key stakeholders.

Conducts sexual and racial harassment complaint investigations. Interviews complainant and alleged harasser. Arrives at conclusion and recommends plan of resolution.

Facilitates facility unemployment compensation hearings (with manager), return to work and ADA Interactive processes.

Identifies and recommends retention strategies and positive employee relations initiatives.
Orients new facility leaders to the processes and philosophy of the Employee Relations partnership.

Reviews and provides constructive feedback on Corrective Action documentation and recommends the appropriate level of corrective action. Interprets Human Resource policies and procedures.

Represents ECU Health in all ESC unemployment benefit hearings. Reviews personnel records and identifies pertinent documentation. Obtains supporting witnesses for individual cases, consults with attorneys as needed. Appeals cases as needed.

Collaborates with Corporate Compliance regarding HIPAA violations. Notifies manager of violation. Monitors corrective action taken.

Responsible for delivering key updates and data to the HR leadership and executive teams.

Minimum Requirements

Bachelor's degree is required.

Master's degree is preferred- or higher.

3-4 years of experience is required.

Preferred Requirements

General Statement